Forum Discussion
plchap
Nimbostratus
NimbostratusWindows APM 7.2.2 - blue screens?
We're seeing a decent number of users report that their Windows computers will sporadically blue screen with a IRQL_NOT_LESS_OR_EQUAL error for covpnv64.sys. This has started happenings since we pu...
boneyard
MVP
MVP7.2.2.1 seems to have a positive effect for us, sample size is small though, but worth a try.
plchapNimbostratus
Nimbostratus7.2.2.1 fixed most issues but we have at least one user continue to have problems.
Support had a hot fix to resolve lingering issues which we haven't deployed yet. So expect most but not all crashes to be fixed in 7.2.2.1.
Scot_JCEmployee
Hi,
Let's have a look at the F5 components as installed to the client machine (typically: with using the CTU/f5winfo.ex - K12444): to avoid BSOD situation, let's ensure the covpn64.sys component originates from v7.2.2.1 (7221.X.Y.Z) or more recent. Any earlier version can cause BSOD.
- Charles_Antony
Hi Scot,
We have upgraded to the latest edgeclient version 7.2.3.1, but still encountering the same problem. The bug ID tracker doesn't say a fix is there yet. https://cdn.f5.com/product/bugtracker/ID760395.html
- Scot_JC
I can suggest the following: have a look at the (software) version for the component covpn64.sys (by any means or with getting an f5Report). If it shows v7221 or more recent, I'd suggest you open a Support Ticket for investigation. If it still shows v7220 or earlier, I can suggest we first manually and thoroughly delete the F5 components (before we proceed again with deploying v7.2.3.1). To do that: pls run the CTU/f5wininfo.exe/f5uninstall.exe prgm as admin to uninstall the software. Then, run the same tool again (do feel free to discard the UAC), this time within the context of the usual user.