Forum Discussion

plchap's avatar
plchap
Icon for Nimbostratus rankNimbostratus
May 02, 2022

Windows APM 7.2.2 - blue screens?

We're seeing a decent number of users report that their Windows computers will sporadically blue screen with a IRQL_NOT_LESS_OR_EQUAL error for covpnv64.sys.   This has started happenings since we pu...
application delivery
boneyard's avatar
boneyard
Icon for MVP rankMVP
Aug 05, 2022

7.2.2.1 seems to have a positive effect for us, sample size is small though, but worth a try.

  • plchap's avatar
    plchap
    Icon for Nimbostratus rankNimbostratus
    Aug 05, 2022

    7.2.2.1 fixed most issues but we have at least one user continue to have problems.

    Support had a hot fix to resolve lingering issues which we haven't deployed yet. So expect most but not all crashes to be fixed in 7.2.2.1.

    • Scot_JC's avatar
      Scot_JC
      Icon for Employee rankEmployee
      Nov 19, 2022

      Hi,

      Let's have a look at the F5 components as installed to the client machine (typically: with using the CTU/f5winfo.ex - K12444): to avoid BSOD situation, let's ensure the covpn64.sys component originates from v7.2.2.1 (7221.X.Y.Z) or more recent. Any earlier version can cause BSOD.