Forum Discussion

Grayson_149410's avatar
Grayson_149410
Icon for Nimbostratus rankNimbostratus
Dec 12, 2014

Windows 8 RDP

So we are having an issue where certain people can RDP into their VMs and some can't.   We have two users who have Windows 7 and Windows 8 home systems (client). They can establish a connection t...
BIG-IP Access Policy Manager (APM)
security
Michael_Jenkins's avatar
Michael_Jenkins
Icon for Cirrostratus rankCirrostratus
Dec 12, 2014

Does the user get logged in at all, or does it cancel out before they get the desktop?

 

You may want to try enabling a higher level of logging for Portal Resource to see if you can get some better logging. From the GUI, System >> Logs >> Configuration, and you could change the Portal Access (Access Policy may help as well, but I can't remember for sure) value to Debug (note that this could generate a lot of debug data, so you wouldn't want to leave it on for long if you have a lot of connections to the device).

 

Then have the user try to access their desktop and look at the session report for the session and see if there's any APM logs that might be helpful (or any LTM logs for that matter).

 

I've had some issues with RDS in our environment, though it's mostly been attempted connections that time out connecting to the back end server.