Win 10 and Server 2016 clients will not connect. Stuck on Initializing

I was able to get the client to connect on my Win 10 laptop by following the steps in the article above but I deleted all the WAN Miniport adapters in Device Manager.  I had an older client installer, so after letting it update to the latest client, I was able to connect to the VPN.

However, this process did not work on the Server 2016 machine - which is the one I ready need to connect.  It has a database installed that I can't move at the moment.  After following the same steps above as the Win 10 machine, the Big Edge client now stays on "Initializing".