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Forum Discussion

sbrock's avatar
sbrock
Icon for Nimbostratus rankNimbostratus
Jul 15, 2025

Win 10 and Server 2016 clients will not connect. Stuck on Initializing

I have 2 Big Edge clients (one Win 10, the other Server 2016) that have recently stopped connecting.  Clicking "Connect", I see the messages, Downloading Server Settings, Connecting to Server, Retri...
client
VishnuGatla's avatar
VishnuGatla
Icon for Cumulonimbus rankCumulonimbus
Jul 16, 2025

Hi sbrock​ 

If the Windows WAN Miniport is disabled or has driver issues, the tunnel may start and close repeatedly, and the client will not get an IP.

Have you tried with reinstalling Edge client ? If not, can you try following steps as per below article ?

https://my.f5.com/manage/s/article/K22373944