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Giannis's avatar
Giannis
Icon for Altostratus rankAltostratus
Aug 12, 2021

Username field is blank on BIG IQ APM session summary

  Hello All,   I'm facing a weird issue. On the BIG IQ under Monitoring > Dashboards > Access > Sessions > Sessions Summary the username field on the table is blank.   I also noticed that ...
application delivery
BIG-IP Access Policy Manager (APM)
BIG-IQ
christos's avatar
christos
Icon for Nimbostratus rankNimbostratus

Hello,

 

I have a similar problem, On the BIG IQ under Monitoring > Dashboards > Access > Sessions > Sessions Summary some usernames fields is blank . But on the session Details I have two rows one with the right value of the username and one with no value. Its seems the Big-IQ reeds the wrong row with no value.  Also on APM > Sessions Summary> Session Details   we have the same two rows  one with value and one with no value but APM can read properly the right row.

 

Have you encountered something similar.

 

Thanks.

AlexBCT's avatar
AlexBCT
Icon for Cumulonimbus rankCumulonimbus
Oct 27, 2021

Hi Christos,

 

What's the chance that the lines WITH the username and the lines WITHOUT the usernames are connected to two different APM policies? And any chance that the lines without information are from a SAML / OAuth enabled virtual server? (as they don't record user information)

 

If so, have a look if you have a DCD logging profile configured for both those policies; it may be that only one of the policies (the one without the information) has the DCD logging policy configured, and therefore the other one is not sending any information to the BigIQ.

 

Hope this helps.