F5 is upgrading its customer support chat feature on My.F5.com. Chat support will be unavailable from 6am-10am PST on 1/20/26. Refer to K000159584 for details.

Forum Discussion

Giannis's avatar
Giannis
Icon for Altostratus rankAltostratus
Aug 12, 2021

Username field is blank on BIG IQ APM session summary

  Hello All,   I'm facing a weird issue. On the BIG IQ under Monitoring > Dashboards > Access > Sessions > Sessions Summary the username field on the table is blank.   I also noticed that ...
application delivery
BIG-IP Access Policy Manager (APM)
BIG-IQ
Giannis's avatar
Giannis
Icon for Altostratus rankAltostratus
Aug 30, 2021

Hi Alex,

 

So i managed to resolve this issue by removing and re-creating the logging profile on the BIG-IP devices. After that, the username field was populated once again.

 

About the data collection configuration settings that were unavailable, i had to recreate the cluster in order to solve it. It seems like something went wrong with elasticsearch, but i'm not sure why.

 

Just for reference, lll the appliances were on version 7.1.0.2.

  • AlexBCT's avatar
    AlexBCT
    Icon for Cumulonimbus rankCumulonimbus
    Aug 31, 2021

    Hi Giannis,

     

    Glad to hear you got it sorted! - it sounds like the classic "turning off and on again" did the trick ;)

    They've made further improvements to the stability of the Elastic search system in BigIQ version 8, so if you can, might be a good time to update to the latest version of 8.1.