[r_log_0] => Criteria failed - older than 30 days: unknown

I'm running Symantec and just renewed, but I get an error when trying to use firepass that says I do not have AV or it is not up to date.

 

[av_2] => Array ( [agent_id] => OPSWAT_AV [data_version] => 1.0 [protect] => [update] => [need_update] => [expression_id] => [name] => NortonAV [features] => 1 [engine_version] => 21.5.0.19 [database_version] => [database_signature] => [database_time] => undefined [monitor] => enabled [last_scan] => 2014.11.08 00:39:52 [gui_state] => hidden [description] => Symantec%20Hosted%20Endpoint%20Protection [database_age] => unknown [r_log_0] => Criteria failed - older than 30 days: unknown

 

Does anyone have any ideas?

 

Many thanks, Eric