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Forum Discussion

3 Replies

  • Michael_Koyfma1's avatar
    Michael_Koyfma1
    Icon for Cirrus rankCirrus
    Oct 13, 2015

    You should look at the APM session logs reports and compare them both when you test using RCA and actual Outlook client. Could be related to the format of how the user enters their username/domain info in Outlook vs RCA(if RCA is indeed working properly).

     

  • Stanislas_Piro2's avatar
    Stanislas_Piro2
    Icon for Cumulonimbus rankCumulonimbus
    Oct 14, 2015

    Hi,

     

    • What is the authentication method configured in APM Exchange Profile for OA? Basic or NTLM?

       

    • What is the authentication method used with RCA?

       

    • What is the authentication method used with Outlook?

       

    most of problems are configuration issues. so give us more information about the configuration and troubleshooting tasks.

     

  • mikeshimkus_111's avatar
    mikeshimkus_111
    Historic F5 Account
    Oct 14, 2015

    Which version of BIG-IP and the iApp template are you using?

     

    As Michael said, you need to look at the APM logs. You can turn up Access Policy and SSO logging to Debug from System ›› Logs : Configuration : Options, then watch /var/log/apm for clues about why it's failing.