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djohnson0753_19's avatar
djohnson0753_19
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Apr 02, 2015

HotFix implementation issues. F5 fails to load config after activating patched volume.

Hello everyone. I have a weird situation with one of our pre-production F5s. I'm trying to patch hotfix 10.2.4 HF10 for TSL padding and this device is failing to load config upon booting into the new software. The other odd thing is the version is downgraded once I check the new volume from what was patched...it's downgrading to base iso version.

 

I get a prompt after logging in that .. can't remember the exact verbiage but its failing to load config and I have no objects.

 

This worked on a test F5 so not sure why this one is different. My steps:

 

  1. Maintenance mode.
  2. Create new volume 1.3
  3. Install base 10.2.4 iso (577) to volume 1.3
  4. Install hotfix 10.2.4 HF10 (860) to volume 1.3
  5. Activate volume 1.3. I'm prompted that I'm upgrading from 10.2.4 HF7 to HF10
  6. Login and receive failed to load config at the top and no objects. Check new volume and the version is downgraded to 577.

I searched around for this error and didn't find much....any thoughts?

 

5 Replies

  • Did you check the license date and service check date. Did you reactivated license prior upgrade.

    what is the output for
    tmsh load sys config 
    

    Any errors in /var/log/ltm would be helpful

  • Yeah you know we did this last year and I remember on some of the devices we refreshed the license. I did not attempt this on our pre-production device and it wasn't required on our two test appliances. I did have that thought though. I will check the information you requested. Thanks!

     

  • Well nothing much error wise in the ltm file and forgive me but....I'm only familiar with using the GUI and not the command line. I guess I'll try reactivating the license before upgrading...I thought this was more geared towards an actual version upgrade and not hotfix. One would think it would say something like "License Expired....LOLOLOL" something like that when booting, but its worth a try! :)

     

  • Update on this. I tried the license reactivation before hotfix deployment and I received the same error "The configuration has not yet loaded. If this message persists, it may indicate a configuration problem. I tried rolling back to UCS archive and still received the same errorm and was unable to activate other volumes any attempt displayed the error. I tried loading the UCS through console and this revealed the underlying error which was a parser error, and the load aborted. We contacted F5 support and Tom worked his magic pinpointing the error through some F5 wizardy. The config was failing due to an iRule in the config...the iRule syntax was correct he re-arranged some things and cleaned it up a bit, and we were able to load the config. Thus saving my job. He didn't mention the exact issue just that he re-arranged it other than the entire iRule being on ONE line. Anywho......17 hours spent but in the end the appliance is breathing again.

     

    Cheers

     

    • boneyard's avatar
      boneyard
      Icon for MVP rankMVP
      often in such a case you can perform a tmsh load sys config and it will point out where the issue in the config lies.