Having some trouble creating a health monitor for our OWA through ISA site

Hey Aaron,

 

 

So I circled back to work on this today and here's the latest. I've configured a standard HTTP monitor and captured the bigdlog output as well. Although I've specified the username/password in the appropriate fields (and we're using Basic Authentication on the site), the monitor still seems to fail with a 401 Unauthorized. I have confirmed that I'm using the right username and password at least five times. Any ideas on where to go next? I am able to use these credentials to login to the site directly and view my Inbox.

 

 

Thanks!

 

B

 

 

BigDLog output (grepped for this monitor session ID):

 

 

2012-01-31 11:02:52.969796: ID 443 :(_analyze_pings): visit DOWN, now=1328025772.968992 [ addr=::ffff:192.168.253.171:443 mon=https_isa_dev_mail fd=-1 pend=0 up_intvl=5 dn_intvl=5 timeout=16 time_until_up=0 immed=0 next_ping=1328025773.858992 last_ping=1328025768.948992 deadline=1328025772.948992 snd_cnt=15 rcv_cnt=0 ]

 

2012-01-31 11:02:53.866114: ID 443 :(_do_ping): time to ping, now=1328025773.868992 [ addr=::ffff:192.168.253.171:443 mon=https_isa_dev_mail fd=-1 pend=0 up_intvl=5 dn_intvl=5 timeout=16 time_until_up=0 immed=0 next_ping=1328025773.858992 last_ping=1328025768.948992 deadline=1328025777.968992 snd_cnt=15 rcv_cnt=0 ]

 

2012-01-31 11:02:53.866230: ID 443 :(_send_active_service_ping): pinging [ addr=::ffff:192.168.253.171:443 srcaddr=none ]

 

2012-01-31 11:02:53.866299: ID 443 :(_connect_to_service): creating new socket [ addr=::ffff:192.168.253.171:443 ]

 

2012-01-31 11:02:53.866469: ID 443 :(_connect_to_service): connect: Operation now in progress [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.867500: ID 443 :(_main_loop): wfd selected [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 fd=31 pend=1 ]

 

2012-01-31 11:02:53.867635: ID 443 :(_send_active_service_ping): pinging [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.867743: ID 443 :(_send_active_service_ping): writing [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ] send=GET /owa HTTP/1.1\x0d\x0aHost: dev.mail.lifetech.com\x0d\x0aConnection: Close\x0d\x0a\x0d\x0aAuthorization: Basic YnJpYW4ubWF5ZXJAZGV2Lmludml0cm9nZW4ubmV0OlBhc3N3b3JkMTIz\x0d\x0a\x0d\x0a

 

2012-01-31 11:02:53.869517: ID 443 :(_main_loop): rfd selected [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 fd=31 pend=0 ]

 

2012-01-31 11:02:53.869628: ID 443 :(_recv_active_service_ping): reading [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.869704: ID 443 :(_send_active_service_ping): pinging [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.869781: ID 443 :(_send_active_service_ping): writing [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ] send=GET /owa HTTP/1.1\x0d\x0aHost: dev.mail.lifetech.com\x0d\x0aConnection: Close\x0d\x0a\x0d\x0aAuthorization: Basic YnJpYW4ubWF5ZXJAZGV2Lmludml0cm9nZW4ubmV0OlBhc3N3b3JkMTIz\x0d\x0a\x0d\x0a

 

2012-01-31 11:02:53.870087: ID 443 :(_send_active_service_ping): sent ping [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.871513: ID 443 :(_main_loop): rfd selected [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 fd=31 pend=0 ]

 

2012-01-31 11:02:53.871603: ID 443 :(_recv_active_service_ping): reading [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.871800: ID 443 :(_recv_active_service_ping): rcvd 2390 bytes: -->HTTP/1.1 401 Unauthorized ( The server requires authorization to fulfill the request. Access to the Web server is denied. Contact the server administrator. )\x0d\x0aWWW-Authenticate: Basic Realm="dev.mail.lifetech.com"\x0d\x0aConnection: Keep-Alive\x0d\x0aPragma: no-cache\x0d\x0aCache-Control: no-cache\x0d\x0aContent-Type: text/html\x0d\x0aContent-Length: 2057 \x0d\x0a\x0d\x0a\x0d\x0aThe page cannot be displayed\x0d\x0a\x0d\x0a\x0d\x0a\x0d\x0a\x0d\x0a\x0d\x0a\x0d\x0a\x0d\x0a\x0d\x0a \x0d\x0a

\x0d\x0a \x0d\x0a The page cannot be displayed\x0d\x0a

 

\x0d\x0a

\x0d\x0a Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.

 

\x0d\x0a

\x0d\x0a \x0d\x0a \x0d\x0a\x0d\x0a Try the following: \x0d\x0a \x0d\x0a Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.\x0d\x0a Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.\x0d\x0a Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.\x0d\x0a\x0d\x0a \x0d\x0a \x0d\x0a\x0d\x0a Technical Information (for support personnel) \x0d\x0a \x0d\x0a Error Code: 401 Unauthorized. The server requires authorization to fulfill the request. Access to the Web server is denied. Contact the server administrator. (12209)\x0d\x0a\x0d\x0a

 

\x0d\x0a\x0d\x0a<-- [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.871908: ID 443 :(_recv_active_service_ping): Response did not match recv regex yet [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.872098: ID 443 :(_main_loop): rfd selected [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 fd=31 pend=0 ]

 

2012-01-31 11:02:53.872171: ID 443 :(_recv_active_service_ping): reading [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 ]

 

2012-01-31 11:02:53.873244: ID 443 :(_main_loop): rfd selected [ addr=::ffff:192.168.253.171:443 srcaddr=::ffff:192.168.253.5:26840 fd=31 pend=0 ]