Get ClientIP Address Behind LoadBalancer

Hi Kevin,

Apologies for the delay in reply. This is just to inform you that we are trying to capture the IP addresses of the customers from the website in Emails.

I have spoken with the Network Team who manages the F5 settings and they have advised the below after their investigation,

“When we receive the emails from the customers from the website, the IP address of these emails originate from different IP address that the same customer is accessing the website.

This has no bearing with the LTM configuration or behavior.

When a user sends you an email, you are most likely seeing the IP address of their SMTP server, or the webmail server from which they sent you the email. This is in almost all cases going to be different from the IP address the client actually has on the public Internet, which you can find by for instance browsing to http://myip.dk . Furthermore, the IP address you will see on the LTM will depend on whether or not any further address translation is taking place between the client and the LTM.”

Could you please advice can’t we track the actual IP address of the customer in the Email?

Thanks and Regards, Aniket