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NimbostratusF5 Stuck forever in Loading ( Receiving configuration data from your device )
F5 Stuck forever in Loading ( Receiving configuration data from your device ). I can navigate through virtual server but cant open Device group .
Earlier we received an error "Error getting auth token from login provider" with yellow banner , it was fixed by following a KB "https://my.f5.com/manage/s/article/K15519229" and we don't see that message on GUI now . Kindly suggest what could be possible cause . While checking developer tools below error appears while
F5 Stuck forever in Loading forever so under Device management overview does not load at all .
POST
https://XXXX-XXXX-XXXX.XXXX.XXXX.XXXX.com/mgmt/shared/authn/login
XHR
[HTTP/1.1 400 Bad Request 1181ms]
Note :
Version: 14.1.4.6 Build 0.0.8
Model: BIG-IP 2000
Hi Govind_Jha
The most common cause is the restjavad or icrd daemons running out of memory or being reaped by the system. This results in the GUI being unable to load device group information, while other parts of the GUI may still function.
Run : bigstart restart restjavad
Check this article : K000135928: Device stuck in receiving configuration
3 Replies
VGF5Cumulonimbus
Hi Govind_Jha
The most common cause is the restjavad or icrd daemons running out of memory or being reaped by the system. This results in the GUI being unable to load device group information, while other parts of the GUI may still function.
Run : bigstart restart restjavad
Check this article : K000135928: Device stuck in receiving configuration
Govind_JhaHi VGF5
Yesterday night I have already executed "bigstart restart restjavad & bigstart restart restnoded " which fixed the issue "Error getting auth token from login provider" . What I did now is again given this command and surprisingly now device group appeared .
[XXXXXXXX-lb1:Active:Changes Pending] ~ # bigstart restart restjavad
[XXXXXXXX-lb1:Active:Changes Pending] ~ # tmsh show sys service restjavad
restjavad run (pid 10878) 9 seconds, 2 startsI checked the KB K26427018 as it says to execute the two command in sequence and it seems they are service disrupting . Is running "bigstart restart restjavad" is a temporary solution and in a permanent fix we need to allocated more memory to the GUI .
Important: The BIG-IP system experiences a temporary traffic interruption as it recovers from the TMM restart, and devices configured as a high-availability (HA) pair may fail over. F5 recommends changing the Management memory size allocation during a scheduled maintenance window.
- VGF5
Yes, if you need immediate GUI access, you can restart restjavad as a short-term workaround. Additionally, you can increase management provisioning and allow restjavad to use extra memory for a permanent solution.
