Forum Discussion

Nimbostratus

Jul 09, 2009

Couldn't open proxy server

Hello, for quite a while (1-2 months) F5 FirePass client fails with error 'Couldn't open proxy server' when I try to establish a VPN connection. I get this error always on the first try. O...

BIG-IP Access Policy Manager (APM)

remote access

security

Mike_Ho

Cirrus

Dec 02, 2009

If you run into this (should not now since Symantec has fixed the problem) there is

also a way to recover if the TunnelServer.exe file was deleted instead of simply quarantined. The easy solution is to reinstall the F5 VPN Client. A faster way to

fix the problem (on XP at least) is to remove the component

"C:\WINDOWS\Downloaded Program Files\F5 Networks Dynamic Application Tunnel Control",

update Symantec definitions, then reconnect to the Firepass and the files will be downloaded to the system again.

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open proxy server","id":"message:31129","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:207348"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechnicalForum"},"conversation":{"__ref":"Conversation:conversation:31129"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:31129"},"body@stripHtml({\"truncateLength\":200})":" Hello, \nfor quite a while (1-2 months) F5 FirePass client fails with error 'Couldn't open proxy server' when I try to establish a VPN connection. \nI get this error always on the first try. O...","body@stringLength":"368","rawBody":"

Hello,

\nfor quite a while (1-2 months) F5 FirePass client fails with error 'Couldn't open proxy server' when I try to establish a VPN connection.

\nI get this error always on the first try. On the 2nd try the VPN

\nconnection is successfully started.

","kudosSumWeight":0,"postTime":"2009-07-09T06:13:50.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:BIG-IP Access Policy Manager (APM)","text":"BIG-IP Access Policy Manager (APM)","time":"2022-11-30T10:37:24.269-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:remote access","text":"remote access","time":"2022-01-24T02:29:45.081-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:security","text":"security","time":"2009-07-03T08:19:36.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:31129_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4595},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hello,

\nfor quite a while (1-2 months) F5 FirePass client fails with error 'Couldn't open proxy server' when I try to establish a VPN connection.

\nI get this error always on the first try. On the 2nd try the VPN

\nconnection is successfully started.

","customFields":[]},"Conversation:conversation:31129":{"__typename":"Conversation","id":"conversation:31129","solved":false,"topic":{"__ref":"ForumTopicMessage:message:31129"},"lastPostingActivityTime":"2010-01-08T09:32:42.000-08:00","lastPostTime":"2010-01-08T09:32:42.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:31129":{"__typename":"ModerationData","id":"moderation_data:31129","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:31129_1":{"__typename":"Revision","id":"revision:31129_1","lastEditTime":"2009-07-09T06:13:50.000-07:00"},"ForumReplyMessage:message:31135":{"__typename":"ForumReplyMessage","id":"message:31135","conversation":{"__ref":"Conversation:conversation:31129"},"author":{"__ref":"User:user:249021"},"revisionNum":1,"uid":31135,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechnicalForum"},"subject":"Re: Couldn't open proxy server","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:31135"},"parent":{"__ref":"ForumTopicMessage:message:31129"},"body":"If you run into this (should not now since Symantec has fixed the problem) there is

also a way to recover if the TunnelServer.exe file was deleted instead of simply quarantined. The easy solution is to reinstall the F5 VPN Client. A faster way to

fix the problem (on XP at least) is to remove the component

\"C:\\WINDOWS\\Downloaded Program Files\\F5 Networks Dynamic Application Tunnel Control\",

update Symantec definitions, then reconnect to the Firepass and the files will be downloaded to the system again.","body@stringLength":"621","rawBody":"If you run into this (should not now since Symantec has fixed the problem) there is

also a way to recover if the TunnelServer.exe file was deleted instead of simply quarantined. The easy solution is to reinstall the F5 VPN Client. A faster way to

fix the problem (on XP at least) is to remove the component

\"C:\\WINDOWS\\Downloaded Program Files\\F5 Networks Dynamic Application Tunnel Control\",

update Symantec definitions, then reconnect to the Firepass and the files will be downloaded to the system again.","kudosSumWeight":0,"repliesCount":0,"postTime":"2009-12-02T15:06:04.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:31135_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3840},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746692021721":{"__typename":"CachedAsset","id":"theme:customTheme1-1746692021721","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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