Citrix Xenapp Webtop - issue with upgrade v11.5.1 HF5 to HF6

Can you have a look in the log please ? LTM and APM ?

 

Please be aware there is a known issue on 11.5.1 HF6 for APM. See https://support.f5.com/kb/en-us/solutions/public/15000/800/sol15882.html

 

If you are planning to upgrade to BIG-IP APM 11.4.1 HF6 or 11.5.1 HF6 to mitigate this issue, please contact F5 Support for a special engineering hotfix for BIG-IP APM systems. For more information, refer to SOL15914: The tmm process may restart and produce a core file after BIG-IP APM systems are upgraded.

 

we have the HF6-EngHF43. After boot we see in APM logs such entries (multiple from them)

err tmm[11620]: 01490514:3: 00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access_license.c, Function: access_read_license_settings, Line: 204
err apmd[13451]: 01490000:3: **ERROR** memcache.c func: "mc_check_connection()" line: 1711 Msg: Failed to connect to tmm: 0
err tmm1[17126]: 01490514:3: 00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access_license.c, Function: access_read_license_settings, Line: 206
err tmm2[17126]: 01490558:3: 00000000: Access stats encountered error: Failed to add/delete session entry (ERR_NOT_FOUND)

LTM + TMM logs look fine

No worries, this is a cosmetics issue and will be solved in 11.6.

 

You issue is somewhere else. Open a support case in order to help you.

 

Hi Alex,

 

Have you made any progress in resolving this issue? I'm experiencing the same with 11.5.1.HF7. We publish OWA and Citrix on the Webtop and neither of these are presented to the user when they successfully log in.

 

The APM log shows the same error messages you are receiving.

 

Gilles,

 

I've successfully upgraded to HF7 today. No issue with Webtop resource not displaying. Extra steps I performed (suggested by support) was to force commit of the APM policies and force config reload on the standby device (as previous upgrade showed an issue only after performing failover).

 

Alex