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luevelvet's avatar
luevelvet
Icon for Altocumulus rankAltocumulus
Apr 02, 2020

Citrix Workspace App Can't Connect Through APM

Hello all,       I've run into a weird issue that hasn't crept up for me before. Due to all of the stay at home orders, we've opted to implement a VE in our UK data center. I opted to go wi...
application delivery
BIG-IP Access Policy Manager (APM)
LTM
Paul_Gee's avatar
Paul_Gee
Icon for Nimbostratus rankNimbostratus
Apr 03, 2020

Luis,

I have a number of Citrix delivery groups configured on my F5s. I don't point the F5 APM to the Storefront server even though in the iApp wizard for Citrix 2.4.6 you specify use Storefront as apposed to PNAgent. The remote Desktop points to the Citrix Delivery Controller. I stopped using the wizard once I gained experience creating new access policies. Is your access policy configured with a landing page?

luevelvet's avatar
luevelvet
Icon for Altocumulus rankAltocumulus
Apr 06, 2020

Hey Paul,

 

The policy is the default one created by the iApp. I can create it all manually as well but I've never run into an issue where the default settings wouldn't work with a cookie cutter Storefront install like this. This is essentially a new clean environment with no gotchas or little customization anywhere. We simply can't get the Workspace app working through the APM session on this particular deployment.

 

We're not wanting to use WebTops so using Remote Desktop to point to delivery controllers is sort of out of scope. We have all of that configured in SF. Unless it's necessary to get everything working but nothing I've read has lead me down that path at all. We have started playing with adding the F5 as a Citrix Gateway in the SF config which brought us one step closer however, after the initial connection from the Workspace app, we're unable to login again to launch anything. It only works on the first attempt when you add the account to the app.

 

This appears to work fine using SF 2.6 and BigIP 13.1 with no special customization so I'm sure there's something not aligning between v14 and SF v1912 somewhere. I'm tempted to deploy a v13.1 VE and see if it's SF or if it's the version of BigIP! :)