Big-IQ Network Issues

Hi dkjones21 ,

The first step is to validate the correct communication with the external authentication system (CAS), normally routers block ping but you can try with telnet to the URL of the CAS service, if this doesn´t work, request to firewall team to review if the traffic to this URL is blocked.

Additionally, you probably have to add a route to reach the firewall if you don´t have it configured yet.

Hope it´s work.