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Forum Discussion

ted's avatar
ted
Icon for Nimbostratus rankNimbostratus
Jul 01, 2022
Solved

BIG-IQ backup failure

If you happen to get an error message like this from a BIG-IQ backup look for an orphaned ucs file in /var/tmp. Once the orphaned ucs file is removed the backup should complete successfully. The message itself is true, that directory does not exist (on my BIG-IPs or BIG-IQ anyway), but seems to have northing to do with the cause of the error.

Error occurred during backup/restore operation on 00.00.00.00: /mgmt/tm/shared/sys/backup not found

event

8 Replies

  • buulam's avatar
    buulam
    Icon for Admin rankAdmin
    Jul 04, 2022

    Thanks for the heads up ted . For the message itself, would you mind reporting that into a support ticket if you have a moment? This would help in getting it clarified and accurate in future versions.

    • ashu_aggarwal1's avatar
      ashu_aggarwal1
      Icon for Altocumulus rankAltocumulus
      Jan 27, 2023

      I am having similar issue however i do not see any orphan file in /var/tmp directory. Please suggest.

  • FClive's avatar
    FClive
    Icon for Nimbostratus rankNimbostratus
    Jul 26, 2023

    buulam: was there any update on this?

    I am investigating an issue with our scheduled backups. I get the same error for one of our load balancers.

  • alpizarmd's avatar
    alpizarmd
    Icon for Nimbostratus rankNimbostratus
    Aug 04, 2023

    So? Someone have news about this error?  task .ucs failed: error occurred during backup/restore operation on : /mgmt/tm/shared/sys/backup not found; please ensure the device is healthy