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ITGem's avatar
ITGem
Icon for Altocumulus rankAltocumulus
Sep 24, 2019

big-iq 7.0 waiting for big-iq services to become available

I would like to know what the dependencies are for webd. Both of my iq boxe GUIs are stuck at "big-iq waiting for big-iq services to become available". I tried resetting the damons according to this article https://support.f5.com/csp/article/K25419468, shutting down interfaces, and stopping processes. At this point, I am faced with resetting the box unless I can get some assistance. 

BIG-IQ
cloud
  • Dojs's avatar
    Dojs
    Icon for Cirrostratus rankCirrostratus
    Oct 02, 2019

    Hey,

     

    i Got the same error. There is some configuration? If not just run on bash

     

    mv /config/f5-rest-device-id /var/tmp 

    clear-rest-storage -l

    tmsh save sys config

    shutdown -r now

     

    Try this. Always help me on when IQ stops.

    THIS COMMAND IS AMAZING: clear-rest-storage -l

     

    • Hoang_Hung's avatar
      Hoang_Hung
      Icon for Cirrus rankCirrus
      Oct 01, 2020

      Hi  

      I cant use command clear-rest-storage -l 

      [root@Bigiqdcd02:Active:Standalone] config # clear-rest-storage 
Postgres is down. Error code: 2. Cannot perform clear-rest-storage
[root@Bigiqdcd02:Active:Standalone] config # clear-rest-storage -l
Postgres is down. Error code: 1. Cannot perform clear-rest-storage

      Do you know solution for error it ?

      • Dojs's avatar
        Dojs
        Icon for Cirrostratus rankCirrostratus
        Oct 13, 2020

        So i used this commands to restore my BIG IQ, because when i tried using ticket. No one solution works, so i back to the beginning

  • EfrainGonzalez's avatar
    EfrainGonzalez
    Icon for Nimbostratus rankNimbostratus
    Apr 21, 2020

    Hi Dojs,

     

    I have the same problem ITGerm i just have one doubt, what does this command "clear-rest-storage -l" do? i dont have too much experience on this plataform.

     

    Thanks

    • Dojs's avatar
      Dojs
      Icon for Cirrostratus rankCirrostratus
      May 08, 2020

      Hi,

       

      it clear all the sync between BIG IP and BIG-IQ

      • Hoang_Hung's avatar
        Hoang_Hung
        Icon for Cirrus rankCirrus
        Sep 30, 2020

        Hi  

        I have check but I have a question

        If i use command :

        mv /config/f5-rest-device-id /var/tmp 

        clear-rest-storage -l

        tmsh save sys config

        shutdown -r now

         

        Do you know if i use command it . >>affect system ?