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Forum Discussion

Phu's avatar
Phu
Icon for Nimbostratus rankNimbostratus
Nov 28, 2020

BIG-IP can't send emails Alert when match SNMP trap condition defined in user_alert.conf file

My BigIP device is running on version v16.0.1. I setup /etc/ssmtp/ssmtp.conf file with below option: TLS_CA_FILE=/etc/pki/tls/certs/ca-bundle.crt root=XXXX@gmail.com mailhub=smtp.gmail.com:587 ...
application delivery
LTM
TMSH
crodriguez's avatar
crodriguez
Ret. Employee
Nov 28, 2020

In reading K15288, the steps for configuring the BIG-IP system to use an SMTP server when using BIG-IP v11.5.0 or later (which v16 is) do not call for modifying /etc/ssmtp/ssmtp.conf but rather ask you to use TMSH command instead, specifically:

(tmos)# modify /sys outbound-smtp mailhub <mail_server>:<port>

For example, to configure the system to send email messages to host mail.mydomain.com using port 587, you would type the following command:

(tmos)# modify sys outbound-smtp mailhub mail.mydomain.com:587

The instructions for modifying the /etc/ssmtp/ssmtp.conf file apply only to BIG-IP versions 11.0.0 through 11.4.1.

Can you try the TMSH solution and see if that works, please?