Forum Discussion

Seçkin's avatar
Seçkin
Icon for Cirrus rankCirrus
Mar 15, 2021

ASM Custom Block Page seems not working from GUI.

Hi everybody, we are trying to do differenrt custom blocking page on ASM but it seems to freeze when we are using custom one. I have tried custom html code in my lab and it works ok. Do you have any ...
application delivery
ASM Advanced WAF
security
  • eey0re's avatar
    eey0re
    Mar 16, 2021

    Ok, this sounds like a bug. You should open a support case. There will probably be an error logged in a log file at the time you try to save the custom response, so include a QKView with the case.

eey0re's avatar
eey0re
Icon for Cirrostratus rankCirrostratus

What freezes - saving the custom response in the ASM Config Utility, or actually sending the response to the user when their request is blocked?

 

If it's the latter, are you loading other page elements in the custom HTML? What does the browser inspector show (F12 > Network tab)?

 

If the former, what is your ASM version? I would check some logs when you save the page, such as /var/log/asm, recently changed files in /var/log/ts, others recently changed log files.

Seçkin's avatar
Seçkin
Icon for Cirrus rankCirrus
Mar 16, 2021

Hi, we can not upload or change the custom response page from GUI. GUI stuck when we save the new response page and takes so long time which is not usual.

  • eey0re's avatar
    eey0re
    Icon for Cirrostratus rankCirrostratus
    Mar 16, 2021

    Ok, this sounds like a bug. You should open a support case. There will probably be an error logged in a log file at the time you try to save the custom response, so include a QKView with the case.

  • Seçkin's avatar
    Seçkin
    Icon for Cirrus rankCirrus
    Mar 27, 2021

    Thanks dude. I opened a support case and its bug that you said. After engineering hotfix applied, fixed. Thanks...

  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Mar 28, 2021

    please select the answer as the correct one then.