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JamesCrk's avatar
JamesCrk
Icon for Cirrus rankCirrus
Apr 17, 2023
Solved

APM RDP Remote resource cannot be reached

 14.1.5.2 with APM Hi, we have APM confiugred presenting native rdp to users. we have serval hundred users using this on a daily basis without issue, but we now have 3 users who cannot launch the rd...
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  • JamesCrk's avatar
    JamesCrk
    Apr 27, 2023

    Found out it was related to registry string: RDGClientTransport

    if its not present or set to 0 (which is default) it will work. if its set to 1 or 2 it will fail with that error.

     

lnxgeek's avatar
lnxgeek
Icon for MVP rankMVP
Apr 19, 2023

If you catch the RDP file served from APM does it look right, especially the gateway configuration?

  • JamesCrk's avatar
    JamesCrk
    Icon for Cirrus rankCirrus
    Apr 19, 2023

    Yes the contents are identical to the rdp file on my machine which works

    • lnxgeek's avatar
      lnxgeek
      Icon for MVP rankMVP
      Apr 20, 2023

      My next step would be to validate if any packages are leaving the machine with Wireshark.

      If that isn't the case I think it must be related to application firewalling (or what it is called on Windows 😀) which stop the traffic from going out.

      • JamesCrk's avatar
        JamesCrk
        Icon for Cirrus rankCirrus
        Apr 27, 2023

        Found out it was related to registry string: RDGClientTransport

        if its not present or set to 0 (which is default) it will work. if its set to 1 or 2 it will fail with that error.