Forum Discussion
Nimbostratus"A valid service contract is required" after upgrade to 17.5.1.3
Hello Technician
The Entitled Service being 05-12-2022 - 05-11-2024 means that you can you can upgrade to any software that came out prior to the contract end date. Per the article K7727 17.1.x is eligible but 17.5.x is after that date so it would not be eligible. Version 18 is compatibility, so the license is capable of the higher version but is currently limited due to no support. That date is also going to impact the abilities to create cases because the service agreement ended 05-11-2024. For further assistance your customer would want to contact their F5 Account Manager or Sales team for further contract details. If you have further questions about the license I would reach out to our support team.
-Melissa
NimbostratusHi Melissa_C
Thanks for your feedback. I checked the contract information using the link you provided and I got the following information:
#-------------------------------------------------------------------
# Service and Warranty Information
#-------------------------------------------------------------------
Entitled Service : 05-12-2022 - 05-11-2024 (F5-SVC-BIG-VE+STDL13)
Warranty End Date : 04-07-2023
#-------------------------------------------------------------------
# Base Key for F5 Product BIG-IP v9.x for -------
#-------------------------------------------------------------------
Base RegKey : ------- (Locked) BIG-IP
F5 Platform : Z100
First Activation Date : 05-12-2022
Last Activation Date : 10-17-2025
License Time Limit : N/A
Mac Address : .........
Our customer purchased a perpetual BIP-IP virtual license that was eligible to be updated up to version 18. Does the information above means that he cannot upgrade to versions beyond 16? We cannot open support cases neither? What does "warranty end date" means?
Thanks for your time.
Regards.
AltocumulusWhile the error messages that you have posted don't indicate a restricted licence it might be worth checking if that is what is stopping you moving beyond version 16.x. Details can be found in K99307484: Error ''This license does not support the software version you are rebooting into. Are you sure you want to boot into the specified boot volume?'' when booting into other software version"
Ran into the this exact issue on Monday night which is how I found out about this and while the Service Date check from the CLI indicated that it would be possible to move to version 17.x when we tried it refused to load and the error message received was "The license does not support the software version you are rebooting into. Are you sure you want to boot into the specific boot location".
