Forum Discussion
Nimbostratus"A valid service contract is required" after upgrade to 17.5.1.3
Hello Technician
The Entitled Service being 05-12-2022 - 05-11-2024 means that you can you can upgrade to any software that came out prior to the contract end date. Per the article K7727 17.1.x is eligible but 17.5.x is after that date so it would not be eligible. Version 18 is compatibility, so the license is capable of the higher version but is currently limited due to no support. That date is also going to impact the abilities to create cases because the service agreement ended 05-11-2024. For further assistance your customer would want to contact their F5 Account Manager or Sales team for further contract details. If you have further questions about the license I would reach out to our support team.
-Melissa
ModeratorHello Technician
Thank you for posting to our community. Reviewing the error message "A valid service contract is required" with you receiving a license date of October 17th, 2025 and the service check date May 11th, 2024 (20240511) that would indicate the serial number you are attempting to upgrade does not have a valid support contract. To verify and obtain service contract information you can visit secure.f5.com and submit a Product Information Request. The license check dates are listed in K7727: License activation may be required before a software upgrade for BIG-IP, if the service check date is correct, to complete the upgrade a valid service contract will be required before you proceed.
-Melissa
