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Technician's avatar
Technician
Icon for Nimbostratus rankNimbostratus
Oct 18, 2025
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"A valid service contract is required" after upgrade to 17.5.1.3

Hi,   I upgraded our virtual Big-IP from 16.1.2 to 16.1.6 reactivating the license first without issue. Right after, I upgraded to 17.5.1.3 and then I get the message "A valid service contract is r...
application delivery
  • Melissa_C's avatar
    Melissa_C
    Oct 22, 2025

    Hello Technician​ 

    The Entitled Service being 05-12-2022 - 05-11-2024 means that you can you can upgrade to any software that came out prior to the contract end date. Per the article K7727 17.1.x is eligible but 17.5.x is after that date so it would not be eligible. Version 18 is compatibility, so the license is capable of the higher version but is currently limited due to no support. That date is also going to impact the abilities to create cases because the service agreement ended 05-11-2024. For further assistance your customer would want to contact their F5 Account Manager or Sales team for further contract details. If you have further questions about the license I would reach out to our support team. 

    -Melissa