Got a SSN I can Borrow?
Apparently, I can use my own name and your Social Security Number to get a job or buy a car and it is not an identity theft crime. Really. This is according to a recent Colorado Supreme Court ruling. They ruled that, ‘that using someone else’s Social Security number is not identity theft as long as you use your own name with it.’ Seriously. The case in question involved a man who used his real name but someone else’s Social Security number to obtain a car loan. The court said that since he used his real name, along with other identifiable pieces of information, he wasn’t trying to impersonate someone else. The SSN info was just the ‘lender’s’ requirement and not a ‘legal’ requirement. The defendant said that he fully intended to pay the loan back and wasn’t trying to avoid the bills. There was another case where a man used a fake SSN to get a job at a steel plant in Illinois. He presented a Social Security card with his name but a fake SSN. Since he didn’t know that the number was fake and belonged to another person, the US Supreme Court ruled that he also didn’t break any federal ID theft laws since he did not ‘knowingly’ use another person’s number. He just ‘borrowed’ it. He could have just written 9 random numbers that may or may not have been tied to someone’s identity or he could have bought it from a broker, not knowing it was either fake or stolen. These decisions contradicted previous rulings in Missouri, California, the Midwest, the Southeast and many other regions. It also left folks scratching their heads wondering just what were the courts thinking. Their logic is that, ‘(The suspect) claimed that the government could not prove that he knew that the numbers on the counterfeit documents were numbers assigned to other people….The question is whether the statute requires the government to show that the defendant knew that the ‘means of identification’ he or she unlawfully transferred, possessed, or used, in fact, belonged to ‘another person.’ We conclude that it does.’ I understand that there is a fine legal line between malicious intent and an uninformed accident but if you make up a number or obtain it by improper means, it’s still fake, false and fraudulent. I also understand that there are criminal organizations that prey on immigrants who might not fully understand the ramifications and are told that it is legitimate. We’ve all, at some point, been lured, duped or convinced that something we were obtaining was the real thing. We’re told with great conviction that it is authentic and because we want to believe, we do. When the truth is exposed, the ‘I didn’t know’ defense is obviously the most common and very well might be the honest answer. Maybe because I focus on Information Security and a bit skeptical myself, I also gotta believe that there’s that little nudge, intuition or feeling in your belly telling you that something isn’t right. I know because I’ve ignored that gut-check and got burned. Just because something is ‘not-illegal’ does not make it the right thing to do. I’m not claiming to be a Mr. Goody-Two-Shoes and have certainly made my fair share of mistakes along with doing things I know to be wrong, legal or not. I also know that always acting in the ‘proper’ way or doing the ‘right’ thing is difficult sometimes. That’s what makes us human. We might seek the easiest, least complicated and sometimes slightly unethical way of accomplishing something. Sometimes we have to break the law to ensure the safety of others – like speeding to the Emergency Room if your wife is giving birth or a person is bleeding to death – but those are extenuating circumstances and doesn’t necessarily cause harm to others; unless, of course, you run somebody over on the way to the hospital. There are victims with this SSN borrowing since the real person may not ever know that their information was used since it won’t show up on a credit report. The trouble starts when a loan or tax payment is missed and by then, it’s too late. The courts have had difficulty over the years trying to interpret certain laws as technology whizzes by but, at least in the States, our Social Security Number is one of our unique, primary identifiers and should be protected. Incidentally, BIG-IP ASM does have a cool feature called Data Guard that can mask sensitive data from being leaked from the web application. Data Guard helps protect against information leakage like the leakage of credit card or Social Security numbers. Instead of sending the actual data to the client, ASM can respond by replacing the sensitive data with asterisks, or block the response and sending out an alert. You can also decide what ASM should consider as sensitive: credit card numbers, Social Security numbers, or responses that contain a specific pattern. ps twitter: @psilvasThe Top 10, Top Predictions for 2012
Around this time of year, almost everyone and their brother put out their annual predictions for the coming year. So instead of coming up with my own, I figured I’d simply regurgitate what many others are expecting to happen. Security Predictions 2012 & 2013 - The Emerging Security Threat – SANS talks Custom Malware, IPv6, ARM hacking and Social Media. Top 7 Cybersecurity Predictions for 2012 - From Stuxnet to Sony, a number of cyberattacks emerged in 2011 that experts have predicted for quite some time. Webroot’s top seven forecasts for the year ahead. Zero-day targets and smartphones are on this list. Top 8 Security Predictions for 2012 – Fortinet’s Security Predictions for 2012. Sponsored attacks and SCADA Under the Scope. Security Predictions for 2012 - With all of the crazy 2011 security breaches, exploits and notorious hacks, what can we expect for 2012? Websense looks at blended attacks, social media identity and SSL. Top 5 Security Predictions For 2012 – The escalating change in the threat landscape is something that drives the need for comprehensive security ever-forward. Firewalls and regulations in this one. Gartner Predicts 2012 – Special report addressing the continuing trend toward the reduction of control IT has over the forces that affect it. Cloud, mobile, data management and context-aware computing. 2012 Cyber Security Predictions – Predicts cybercriminals will use cyber-antics during the U.S. presidential election and will turn cell phones into ATMs. Top Nine Cyber Security Trends for 2012 – Imperva’s predictions for the top cyber security trends for 2012. DDoS, HTML 5 and social media. Internet Predictions for 2012 – QR codes and Flash TOP 15 Internet Marketing Predictions for 2012 – Mobile SEO, Social Media ROI and location based marketing. Certainly not an exhaustive list of all the various 2012 predictions including the doomsday and non-doomsday claims but a good swath of what the experts believe is coming. Wonder if anyone predicted that Targeted attacks increased four-fold in 2011. ps Technorati Tags: F5, cyber security, predictions, 2012, Pete Silva, security, mobile, vulnerabilities, crime, social media, hacks, the tube, internet, identity theftBait Phone
You may be familiar with the truTV program Bait Car, where the police place a vehicle equipped with hidden cameras and radio trackers in various areas to catch a would be car thief in the act. It’s kinda fun to watch people ‘check out’ the car, check out the surroundings and decide to jump in and drive off. You get to see their excitement as they think that they’ve just won the jackpot along with the utter despair as officers remotely kill the car and the thief is surrounded. Even the excuses as to why they are driving it are hilarious. ‘I was just moving it for my friend, so they wouldn’t get a ticket, whose name I forgot and I also can’t remember where they live.’ In the UK, they got something similar except with mobile phones called ‘Operation Mobli.’ Plain clothes police purposely left "bait" phones embedded with tracking devices in nine pubs and bars across the towns of Hastings and St Leonards in Sussex. I’m not sure what makes and models of phones were left for the taking but none of the baited devices were stolen. In every case, an honest patron noticed the ‘forgotten’ phone and turned in to the bar staff. Some might describe this sting as a failure but according to the Sussex Police’s press release Sgt Ché Donald said, ‘This was an excellent result and my faith has been restored as the phones were honestly handed in.’ I often write about the potential perils of losing a smartphone crammed with private data and all the unfortunate circumstances that follow. If it gets into the wrong hands then that is the case yet we must also remember that there are plenty of good, honest folks out there who will do the right thing when they find something that doesn’t belong to them. Maybe they’ve seen police sting shows, maybe they’ve lost something themselves, maybe their parents raised them right or maybe it’s simply kindness and honesty that’s built into every one of us. Human’s are capable of the greatest good and the nastiest of evil, it’s all how we decide to play it. ps References: Operation Mobli deters mobile phone thieves in Hastings Police mobile phone sting fails when.. err.. no handsets stolen Mobile-phone 'sting' reveals honesty of Sussex pubgoers Police Sting Operation Yields No Mobile Phone Thefts It's legal: cops seize cell phone, impersonate owner What’s in Your Smartphone? Freedom vs. Control BYOD–The Hottest Trend or Just the Hottest Term Will BYOL Cripple BYOD?Complying with PCI DSS–Part 1: Build and Maintain a Secure Network
According to the PCI SSC, there are 12 PCI DSS requirements that satisfy a variety of security goals. Areas of focus include building and maintaining a secure network, protecting stored cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining information security policies. The essential framework of the PCI DSS encompasses assessment, remediation, and reporting. Over the next several blogs, we’ll explore how F5 can help organizations gain or maintain compliance. Today is Build and Maintain a Secure Network which includes PCI Requirements 1 and 2. PCI DSS Quick Reference Guide, October 2010 The PCI DSS requirements apply to all “system components,” which are defined as any network component, server, or application included in, or connected to, the cardholder data environment. Network components include, but are not limited to, firewalls, switches, routers, wireless access points, network appliances, and other security appliances. Servers include, but are not limited to, web, database, authentication, DNS, mail, proxy, and NTP servers. Applications include all purchased and custom applications, including internal and external web applications. The cardholder data environment is a combination of all the system components that come together to store and provide access to sensitive user financial information. F5 can help with all of the core PCI DSS areas and 10 of its 12 requirements. Requirement 1: Install and maintain a firewall and router configuration to protect cardholder data. PCI DSS Quick Reference Guide description: Firewalls are devices that control computer traffic allowed into and out of an organization’s network, and into sensitive areas within its internal network. Firewall functionality may also appear in other system components. Routers are hardware or software that connects two or more networks. All such devices are in scope for assessment of Requirement 1 if used within the cardholder data environment. All systems must be protected from unauthorized access from the Internet, whether via e-commerce, employees’ remote desktop browsers, or employee email access. Often, seemingly insignificant paths to and from the Internet can provide unprotected pathways into key systems. Firewalls are a key protection mechanism for any computer network. Solution: F5 BIG-IP products provide strategic points of control within the Application Delivery Network (ADN) to enable truly secure networking across all systems and network and application protocols. The BIG-IP platform provides a unified view of layers 3 through 7 for both general reporting and alerts and those required by ICSA Labs, as well as for integration with products from security information and event management (SIEM) vendors. BIG-IP Local Traffic Manager (LTM) offers native, high-performance firewall services to protect the entire infrastructure. BIG-IP LTM is a purpose-built, high-performance Application Delivery Controller (ADC) designed to protect Internet data centers. In many instances, BIG-IP LTM can replace an existing firewall while also offering scalability, performance, and persistence. Running on an F5 VIPRION chassis, BIG-IP LTM can manage up to 48 million concurrent connections and 72 Gbps of throughput with various timeout behaviors and buffer sizes when under attack. It protects UDP, TCP, SIP, DNS, HTTP, SSL, and other network attack targets while delivering uninterrupted service for legitimate connections. The BIG-IP platform, which offers a unique Layer 2–7 security architecture and full packet inspection, is an ICSA Labs Certified Network Firewall. Replacing stateful firewall services with BIG-IP LTM in the data center architecture Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters. PCI DSS Quick Reference Guide description: The easiest way for a hacker to access your internal network is to try default passwords or exploits based on the default system software settings in your payment card infrastructure. Far too often, merchants do not change default passwords or settings upon deployment. This is akin to leaving your store physically unlocked when you go home for the night. Default passwords and settings for most network devices are widely known. This information, combined with hacker tools that show what devices are on your network, can make unauthorized entry a simple task if you have failed to change the defaults. Solution: All F5 products allow full access for administrators to change all forms of access and service authentication credentials, including administrator passwords, application service passwords, and system monitoring passwords (such as SNMP). Products such as BIG-IP Access Policy Manager (APM) and BIG-IP Edge Gateway limit remote connectivity to only a GUI and can enforce two-factor authentication, allowing tighter control over authenticated entry points. The BIG-IP platform allows the administrator to open up specific access points to be fitted into an existing secure network. BIG-IP APM and BIG-IP Edge Gateway offer secure, role-based administration (SSL/TLS and SSH protocols) and virtualization for designated access rights on a per-user or per-group basis. Secure Vault, a hardware-secured encrypted storage system introduced in BIG-IP version 9.4.5, protects critical data using a hardware-based key that does not reside on the appliance’s file system. In BIG-IP v11, companies have the option of securing their cryptographic keys in hardware, such as a FIPS card, rather than encrypted on the BIG-IP hard drive. The Secure Vault feature can also encrypt certificate passwords for enhanced certificate and key protection in environments where FIPS 140-2 hardware support is not required, but additional physical and role-based protection is preferred. Secure Vault encryption may also be desirable when deploying the virtual editions of BIG-IP products, which do not support key encryption on hardware. Next: Protect Cardholder Data psInfographic: Protect Yourself Against Cybercrime
Maybe I’ll start doing an ‘Infographic Friday’ to go along with Lori’s F5 Friday. This one comes to us from Rasmussen College's School of Technology and Design Cyber Security Program and shows the online risks and offers some good tips on how to better protect your computer and avoid being a victim of cybercrime. psSurfing the Surveys: Cloud, Security and those Pesky Breaches
While I’m not the biggest fan of taking surveys, I sure love the data/reports that are generated by such creatures. And boy has there been a bunch of recent statistical information released on cloud computing, information security, breaches and general IT. Since this prologue is kinda lame, let’s just get into the sometimes frightening, sometimes encouraging and always interesting results from a variety of sources. 2012 Verizon Data Breach Report: If you haven’t, read Securosis' blog about how to read and digest the report. It’s a great primer on what to expect. An important piece mentioned is that it’s a Breach report, not a cybercrime or attack report. It only includes incidents where data was taken – no data loss, not included. And with that in mind, according to the report, there were 855 incidents with 174 million compromised records, the 2nd highest data loss total since they’ve been tracking (2004). This coming after a record low 4 million lost records last year. The gold record of stolen records. While hacktivism exploded, accounted for 100 million of that 174 mill of stolen records and 58% of all data theft along with untraditional motives; credit cards, intellectual property, classified info and trade secrets were all still hot targets. 81% of the breaches used some sort of hacking with 69% involving malware. 79% were targets of opportunity meaning they had an exploitable vulnerability rather than being ‘on a list.’ 96% of the breaches were not that difficult and 97% could have been avoided using simple to standard protection mechanisms. Unfortunately, organizations typically don’t discover the breach until weeks later. As Securosis points out, don’t be flustered by the massive increase in lost data but focus on the attack and defense trends to help protect against becoming a statistic and as Verizon mentions, ‘this study reminds us that our profession has the necessary tools to get the job done. The challenge for the good guys lies in selecting the right tools for the job at hand and then not letting them get dull and rusty over time. Evidence shows when that happens, the bad guys are quick to take advantage of it.’ BMC Software Survey: Conducted by Forrester Consulting on behalf of BMC, ‘Delivering on High Cloud Expectations’ found that while 81% of the respondents said that a comprehensive cloud strategy is a high priority, they are facing huge challenges in accomplishing that task – mainly complexity. Even with cost reduction as a top IT priority, 43% reported using three or more hypervisor technologies as they try to reduce complexity. CIOs are concerned that cloud technologies offer an avenue for groups to circumvent IT which may hinder IT’s ability to meet overall business expectations. When groups deploy unmanaged public cloud services without IT involvement it can add to the complexity that they are trying to avoid. While 79% of respondents do plan on supporting mission-critical workloads on unmanaged public cloud services over the next two years, only 36% allow this today. No surprise that hybrid-cloud deployments, at 37%, was the most desired deployment. The full study results will be announced on Thursday, April 26, 2012 at 11 a.m. CDT as part of a BMC webinar. CSC Cloud Usage Index: Late last year, Independent research firm TNS surveyed more than 3,500 cloud computing users in eight countries around the world to find answers to cloud usage, expectations, attitudes and other cloud related questions. The survey focused on capturing user information about outcomes and experiences rather than predictions and intentions. In an interesting shift from the typical ‘cost savings’ and ‘business agility’ usually cited as a top motivator, one-third of respondents cite their need to better connect employees who use a multitude of computing devices as the number one reason they adopt cloud. 17% claim agility and only 10% indicate cost savings as a top reason for cloud adoption. 82% of respondents said they saved money on their most recent cloud project but 35% of U.S organizations reported a payback of less that $20,000. In terms of overall IT performance, 93% of respondents say cloud improved their data center efficiency/utilization and 80% see similar improvements within six months of moving to the cloud. Zenoss 100 Best Cloud Stats of 2011: Admittedly, this came out last year but it is still a great statistical overview of Cloud Computing. It starts with data growth stats, like 48 hours of video uploaded to youtube every minute; that 74% of Data Centers have increased their server count over the last three years accounting for 5.75 million new servers every year yet 15% do not have data backup and recovery plans; that, on average, cloud users report saving 21% annually on those applications moved to the cloud; that a delay of 1 second in page load times equals 7% loss of conversions, 11% fewer pages viewed and a 16% decrease in customer satisfaction; that Agility is the top driver for cloud adoption and Scalability the top factor influencing cloud use; that 74% of companies are using some sort of cloud service today yet 79% do not have an IT roadmap for cloud computing and a whole slew of others. All the stats appear to be attributed and run the gamut from storage to cloud to apps. Cloud Industry Forum (CIF) study: As enterprises continue to embrace cloud adoption, it is important for service providers to understand motivators for cloud adoption to ensure those services are being offered. This study, USA Cloud Adoption & Trends 2012 shows that smaller U.S. companies indicate that flexibility as their main driver for cloud adoption while large enterprises cite cost savings as their main reason for cloud deployments. This survey also noted that ‘Cloud’ is no longer a nebulous buzzword with 76% of polled organizations already using some sort of cloud computing for at least one service. Organizations are happy about it also – 98% said they were satisfied with the results of their cloud services with 94% expecting to increase their use in the next 12 months. Data security and data privacy were tagged as the top concerns with 56% and 53% respectively. By no means an exhaustive list of all the recent survey results pertaining to cloud and/or IT security, but they do offer some interesting data points to consider as organizations continue to strive to deliver their available applications as fast and secure as possible. psThe Exec-Disconnect on IT Security
Different Chiefs give Different Security Stories. A recent survey shows that there is a wide gap between CEOs and Chief Security Officers when it comes to the origin and seriousness of security threats. They differ on how they view threats to IT Infrastructure and remain far apart on how to best address an issue that according to analyst reports, costs organizations more than $30 billion annually. The survey of 100 CEOs and 100 CISO (or other C-levels with security responsibility), shows that the discrepancy is often due to lack of communication. 36% of CEOs said that they never get a security report from their CISO and only 27% receive updates on a regular basis. Is it the CISO that doesn’t report back or the CEO that is not interested? Let’s look at some more data. The CISO felt that the biggest threat was from internal (their employees) due to lack of education and attention while the CEO felt that the biggest threat was from the outside, such as phishing attacks. Thus, 61% of CEOs said they did have enough time and resources to adequately train the staff on how to mitigate threats while Only 27% of CISOs felt the same. It’s opposite day. When asked if their IT systems were ‘definitely’ or ‘probably’ under attack without their knowledge, 58% of CISOs said yes while only 26% of CEOs agreeing. The chasm grows. What percentage of each, do you think, said they were very concerned about their IT systems getting hacked? 30 seconds on the clock, please. Don’t peek. Only 15% of CEOs and ‘only’ 62% of CISOs are anxious about breaches. 15%? That’s it? Maybe they have great confidence in their security team…or, they don’t have the information. 65% of CEOs admitted to not having the sufficient data needed to interpret how security threats translate to overall business risk. Wow, the very day-to-day operations. Granted, the CEO is further removed from the specific threats and how they are handled but there is clearly a distance between how each views threats and the company’s ability to successfully mitigate them. Lack of interest or lack of understanding/information? Probably both. An old adage was that a great boss hired people who were good at the things he/she wasn’t so good at. Surround yourself with those who know their areas better. Or maybe there is a culture that you don’t alert the top unless it’s dire, critical or unstoppable. Communication or interest, it is evident that the C-suite isn’t really talking about these critical business issues especially when 3 times as many CEOs worried about losing their jobs following an attack than did CISOs. ps References SECURITY: A LACK OF CEO INSIGHT OR CEO INTEREST? CEOs Lack Visibility Into Origin and Seriousness of Security Threats Talking About Security Bores the Boss, Survey Shows Myth or Fact? Debunking 15 of the Biggest Information Security Myths The CEO/CISO Disconnect InfographicWhere Do You Wear Your Malware?
The London Stock Exchange, Android phones and even the impenetrable Mac have all been malware targets recently. If you’re connected to the internet, you are at risk. It is no surprise that the crooks will go after whatever device people are using to conduct their life – mobile for example, along with trying to achieve that great financial heist….’if we can just get this one big score, then we can hang up our botnets and retire!’ Perhaps Homer Simpson said it best, ‘Ooh, Mama! This is finally really happening. After years of disappointment with get-rich-quick schemes, I know I'm gonna get Rich with this scheme...and quick!’ Maybe we call this the Malware Mantra! Malware has been around for a while, has changed and evolved over the years and we seem to have accepted it as part of the landmines we face when navigating the internet. I would guess that we might not even think about malware until it has hit us….which is typical when it comes to things like this. Out of sight, Out of mind. I don’t think ‘absence makes the heart grow fonder’ works with malware. We certainly take measures to guard ourselves, anti-virus/firewall/spoof toolbars/etc, which gives us the feeling of protection and we click away thinking that our sentinels will destroy anything that comes our way. Not always so. It was reported that the London Stock Exchange was delivering malvertising to it’s visitors. The LSE site itself was not infected but the pop-up ads from the site delivered some nice fake warnings saying the computer was infected and in danger. This is huge business for cybercriminals since they insert their code with the third-party advertiser and never need to directly attack the main site. Many sites rely on third-party ads so this is yet another area to be cautious of. One of the things that Web 2.0 brought was the ability to deliver or feed other sites with content. If you use NoScript with Firefox on your favorite news site (or any major site for that matter), you can see the amazing amount of content coming from other sources. Sometimes, 8-10 or more domains are listed as content generators so be very careful as to which ones you allow. With the success of the Android platform, it also becomes a target. This particular mobile malware looks and acts like the actual app. The problem is that it also installs a backdoor to the phone and asks for additional permissions. Once installed, it can connect to a command server and receive instructions; including sending text messages, add URL’s/direct a browser to a site along with installing additional software. The phone becomes part of a botnet. Depending on your contract, all these txt can add up leading to a bill that looks like you just bought a car. In fact, Google has just removed 21 free apps from the Android Market saying its malware designed to get root access to the user’s device. They were all masquerading as legitimate games and utilities. If you got one of these, it’s highly recommended that you simply take your phone back to the carrier and swap it for a new one, since there’s no way of telling what has been compromised. As malware continues to evolve, the mobile threat is not going away. This RSA2011 recap predicts mobile device management as the theme for RSA2012. And in related news, F5 recently released our Edge Portal application for the Android Market – malware free. Up front, I’m not a Mac user. I like them, used them plenty over the years and am not opposed to getting one in the future, just owned Windows devices most of my life. Probably due to the fact that my dad was an IBM’r for 30 years. Late last week, stories started to appear about some beta malware targeting Macs. It is called BlackHole RAT. It is derived from a Windows family of trojans and re-written to target Mac. It is spreading through torrent sites and seems to be a proof-of-concept of what potentially can be accomplished. Reports say that it can do remote control of an infected machine, open web pages, display messages and force re-boots. There is also some disagreement around the web as to the seriousness of the threat but despite that, criminals are trying. Once we all get our IPv6 chips installed in our earlobes and are able to take calls by pulling on our ear, a la Carol Burnett style, I wonder when the first computer to human virus will be reported. The wondering is over, it has already happened. ps Resources: London Stock Exchange site shows malicious adverts When malware messes with the markets Android an emerging target for cyber criminals Google pulls 21 apps in Android malware scare More Android mobile malware surfaces in third-party app repositories Infected Android app runs up big texting bills Ignoring mobile hype? Don't overlook growing mobile device threats "BlackHole" malware, in beta, aims for Mac users Mac Trojan uses Windows backdoor code I'll Believe Mac malware is a problem when I see it BlackHole RAT is Really No Big Deal 20 years of innovative Windows malware Edge Portal application on Android Market5 Stages of a Data Breach
One thing I’ve noticed over the last couple years is that there are 5 Stages of a Data Breach: Denial: We do not believe these attacks breached our critical servers. Anger: We want to make it clear that we take security seriously! Bargaining: We’d like to offer our affected customers a credit monitoring service. Depression: We wish we could have done things differently. Acceptance: Well, it just shows that no one is safe from hackers. ps Technorati Tags: F5, cyber-crime, trojan, Pete Silva, security, business, education, 5 stages, cyber war, hackers, breach, verisign, internet, security, privacy,Self Serve Security
Education of users has become a hot topic of late. The final keynote at the recent RSA Conference was all about using education to combat cybercrime. This article has statistics showing that, when Small and Mid-Market companies were asked, ‘what would help improve the level of security at their companies,’ 75% (48% for employees & another 25% for senior management) said Security Awareness. And, the recent issue of SC Magazine featured an article where Dan Beard, the Chief Administration Office for the House of Representatives says that organizations must educate end users and that end user education is the weakest link in cyber security. In that same article, Stephen Scharf, CISO at Experian explains: “The human element is the largest security risk in any organization,”…“Most security incidents are the result of human errors and human ignorance and not malicious intent. Therefore, it is critical that significant effort is focused on education and awareness to reduce these occurrences.” The human element has always played a role in security, cyber or otherwise. Growing up in Rhode Island, we used to always leave the keys in the ignition of the vehicles parked in our driveway. We felt safe were we lived – and granted, we lived in a rural area so the main crimes committed were things like stealing eggs from Carpenter’s Farm. Certainly, there are still plenty of areas and towns that have that type cocoon. As I went off to college in Milwaukee, I had to remind myself early on – ‘you’re not in Wakefield anymore,’ since I’d instinctively leave my wallet crammed in the sun visor of my Rabbit Diesel. I had to change my behavior when I moved from a small rural area to a larger city. Internet users must do the same but we are creatures of habit. Similar to leaving a wallet in the car, since that’s what I did most of driving life up to that point, many internet users still behave as if it’s 1995 and they are still on Prodigy. The threats are different and more severe but behavior is the same. Times change but sometimes people don’t, won’t or can’t. As all those articles point out, End User Education is vitally important to any organization and should be a key part of the overall IT security strategy. Users knowing what and what not to do when something seems fishy is an important part of your defense – especially when it’s something your firewalls, WAFs, IDS/IPS and other perimeter mechanisms might have missed. Education needs to be ongoing however and not a one shot deal since, according to Dr. Maxwell Maltz, it takes 21 days to make or break a habit. This has since been deemed a myth and everyone is different but it does bring up a good point. Security education, training and knowledge is not an overnight cram session – any security professional will attest to that. A single afternoon meeting going over ‘corporate policies for end users’ regarding information security will not help those who already have bad habits. It needs to be ongoing, consistent and relevant to their daily lives, including the serious consequences of poor behavior. Help users understand the risks/threats, break the bad habits that might lead to exposure and secure your infrastructure in a way that no piece of hardware/software can. Help users help themselves. While not directly security related, F5 recently started offering Free Web Based Training for our end users. IT admins are end users too, ya know. F5 Networks Web-Based Training (WBT) courses introduce you to basic technology concepts related to F5 technology, recent changes to F5 products and basic configurations for BIG-IP Local Traffic Manager (LTM). These are self-paced and you can access them at any time and as many times as you like. The cool thing is if you complete all of the lectures and labs for the LTM Essentials WBT, you have met the prerequisite requirements for the Advanced Topics, Troubleshooting, and iRules classes. ps Related Items: F5 Networks Web-Based Training It all comes down to YOU - The User Weakest link: End-user education Information security policies upended by untrained end users Update your security lessons for end-users The Hugh Thompson Show (RSA) FREE TRAINING!!! …in case you didn’t know
