F5 webmail exchange 2016 - "Access policy evaluation is already in progress for your current session."
We recently moved over to outlook 2016. Users that are on 2010 connect fine and never have an issue. the new users that have moved over to 2016 mailboxes get the error message above in the title. When they connect, they get the following addons to their URL: ?bO=1 sessiondata.ashxappcacheclient=1&acver=15.1.1591.8&crr=1 I have tried irules from the following devcentral questions and answers with no success: Access policy evaluation is already in progress for your current session How to avoid "Access policy evaluation is already in progress" - (irules from matt, Misty Spillers & Stanislan Piron tested and didn't help) If i have users open a browser in "InPrivate Browsing" or "Incognito" mode, they don't get the error. I have also tried the windows_10_anniversary_fix as well as all the irules on page 76 of the iapp deployment guide for exchange 2016. Deployment guide stuff i tested and doesn't work: when HTTP_REQUEST { if { [HTTP::cookie exists "IsClientAppCacheEnabled"] } { HTTP::cookie "IsClientAppCacheEnabled" False } } and tried this: when HTTP_REQUEST { if { [HTTP::cookie exists "IsClientAppCacheEnabled"] } { HTTP::cookie remove "IsClientAppCacheEnabled" HTTP::cookie insert name "IsClientAppCacheEnabled" value False } } I have a ticket open with F5 but they are saying oh just check the guide. not helpful. Hoping someone from the community can help me. thanks in advance!