Customer service for your F5 products starts on our ownership portal, MyF5 (my.f5.com); your gateway to F5 Support, including the following services:
- Knowledge articles and videos that can solve most issues
- Latest information about your product
- Quarterly security notifications
- F5 Bug Tracker
- Live chat for help with basic support issues
- Software and patches
- Account, account user, and support case management
- License key activation and BIG-IP VE license key management
- Product usage for Distributed Cloud term subscriptions and NGINX Controllers and trials
- Education and certification resources
- Help from F5 Support professionals
How to get help
My F5 provides the following support options.
Important! If you need assistance with F5 Distributed Cloud products, call F5 Support.
| Get info about your products | • My cases • My subscriptions • My trials • My registration keys • Email notifications • RSS feed |
|---|---|
| Solve an issue yourself | • Knowledge base • Bug Tracker • AskF5 YouTube |
| Solve an issue with community or tools | • Community: DevCentral • Diagnostics: iHealth • Licensing tools |
| Get professional assistance | • Chat: available in <a href://my.f5.com>MyF5</a> lower right (login required) • Create a support case • Call F5 Support • Contact your support partner or local F5 authorized reseller |
Quick Links
- Help, I’m under attack
- Go to MY F5
- Contact F5 Support
- F5 Subscription Program Details
- Get F5 Professional Services
- Go to the XC knowledge base