whisperer's avatar
Jun 12, 2023
Status:
Investigating

DevCentral Issues: Thread/Post Flagging & Mobile Device

Friends,

This is for the DevCentral team really, but hope it also helps others mention some issues or suggestions for site improvement. In the past few weeks, I have noticed the following issues:

- Checking private messages, there is an option unde the gears for 'report as inappropriate'. However, I dont see a similar option for either a thread or a reply - currently we have a few threads about Fox news propaganda and muscle relaxantats.
- When posting via mobile device, I *always* get the following error on the first attempt to hit reply after typing in data:
-- Correct the highlighted errors and try again: "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." Then sometimes when I click reply a second time, I get an error on too many posts or something like that. Also happens when I try to send a private message! So I can only use my Mac and browser... rather than mobile device with Brave or Safari.
- I wanted to use a label 'devcentral' on this post, but was unable to. Additionally, I didnt see any specific forum section for posting these particular concerns. So if it does exist, moderators please move my thread appropriately.

6 Comments

  • Hey whisperer, Thanks for raising these issues! I'm going to reply to a couple of your points, and my teammate LiefZimmerman will reply to the frustrating error issues you are experiencing. 

    "Checking private messages, there is an option unde the gears for 'report as inappropriate'. However, I dont see a similar option for either a thread or a reply - currently we have a few threads about Fox news propaganda and muscle relaxantats."

    Users can report spam and abuse by first clicking on the top right dropdown on post or reply, and then clicking "Report Inappropriate Content" and it'll send the post to a queue we manage daily M-F. We then double-check things, ban the spammer, and nuke their spam. 

    Did I blank out every name of the channel and provider? Yes, yes I did. No reward for spammers. 

     

    "I wanted to use a label 'devcentral' on this post, but was unable to. Additionally, I didnt see any specific forum section for posting these particular concerns. So if it does exist, moderators please move my thread appropriately."

    Labels are reserved for the label options listed under the field, but you can use Message Tags to add something like a "DevCentral" tag (or an "AWAF" tag, "BIG-IP" tag, etc).

    We generally expect threads like this to show up in the Suggestions Tab or for issues to get sent directly to the team, but it is totally OK that you originally posted in the Technical Forum.  I'll move this thread to the Suggestions tab once this reply is posted. ๐Ÿ™‚

     

    Finally, thank you for speaking up! While we do our best to anticipate things, the only way we find out about a lot of issues is when users like you point them out to us. We really do appreciate members who want to make DevCentral a better place. 

     

  • Leslie_HubertusAppreciate it! In terms to the 'inappropriate content', it wasnt intuitive to click on the down symbol on the first post in the thread. Instead, I was looking at the triple stacked dots. Now I know ๐Ÿ˜‰ Suggestions is now intuitive once explained, and will certainly use that for issues with the forum moving forward. Thank you.

  • whisperer if it makes you feel any better, I still get confused as to whether I should click the down arrow dropdown or the three dots. I'll make that a post to clarify it for the community. ๐Ÿ™‚ 

  • Status changed:
    New
    to
    Investigating

    Thanks whisperer 
    The invalid HTML issue is endemic. I wasn't aware that it happened everytime on Mobile - I'll need to escalate that use-case and see if I can establish root cause.

    Too many posts is a configurable designed for limiting the impact of bad-actors. I think it can be elevated to a point where it won't impact you as much - I believe we already have that elevation set up for our MVPs but I'll take a look at whether it makes sense to apply that rule to very high - but Non-MVP ranks as well. Good idea.

    Labels - this is sortof a long story but the quick answer is Labels are going to merge with Tags in our next major release (sometime between Aug 2023 and Jan 2024). At that time you will be able to add ad-hoc tags at time of post creation (right now it is only after the fact).

    There will also be pre-defined / required sets of tags and DevCentral will probably not be one of them. The predefined set is really more for BIG categories (DevOps, Networking...maybe a new small set of functional categories like Deployment, Installation, Securing, etc) - if we see a good fit we may use a PreSet Tag = Community? but so far I don't see the need for that unless we open up a very specific meta-forum around DevCentral.

    thanks for your thoughts and opinions - keep em coming. Tell me why you agree/disagree.
    It all matters and helps us decide what to do next (or not).


  • The invalid HTML issue is endemic. I wasn't aware that it happened everytime on Mobile - I'll need to escalate that use-case and see if I can establish root cause.

    -- [Whisperer] Yes, on mobile it is VERY annoying. This is also the cause of 'too many posts'. On private messages the 'too many posts' is triggered immediately after the 'invalid HTML' when the server attempts to 'clean' the HTML, and when I immediately try to repost what it likes. It is to the point that private messages are not workable on mobile (at least for me).

    Too many posts is a configurable designed for limiting the impact of bad-actors. I think it can be elevated to a point where it won't impact you as much - I believe we already have that elevation set up for our MVPs but I'll take a look at whether it makes sense to apply that rule to very high - but Non-MVP ranks as well. Good idea.

    -- [Whisperer] Pretty sure you can fix this based on some algorithm where really new users are more highly regulated (usually the spammers who just created an account) and then scales with the number of posts, or some other reputation score you maintain internally via algorithm.

    Labels - this is sortof a long story but the quick answer is Labels are going to merge with Tags in our next major release (sometime between Aug 2023 and Jan 2024). At that time you will be able to add ad-hoc tags at time of post creation (right now it is only after the fact).

    -- [Whisperer] Good idea, probably also provide guidance on whne tags are recommended and when not. I didnt even know there was a dedicated link for Suggestions where one would post issues with the DevCentral/community site.

    There will also be pre-defined / required sets of tags and DevCentral will probably not be one of them. The predefined set is really more for BIG categories (DevOps, Networking...maybe a new small set of functional categories like Deployment, Installation, Securing, etc) - if we see a good fit we may use a PreSet Tag = Community? but so far I don't see the need for that unless we open up a very specific meta-forum around DevCentral.

    -- [Whisperer] Think we also need tags for product AND module. For example, LTM, DNS, APM, etc. Distributed Cloud, NGINX, etc. It would be easier to sort then. Not sure if it would make sense to have MVPs or moderators or someone have the ability to add tags as needed... so it is easier to find issues/solutions based on a product.

    thanks for your thoughts and opinions - keep em coming. Tell me why you agree/disagree.
    It all matters and helps us decide what to do next (or not).

    -- [Whisperer] Adendum --- I tried posting this on the MacOS via Brave, and f- me.. same invalid HTML issue! "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."