why is the Quota Management not apply in PEM F5 static subscriber

[amiros]

Hello 

I trying to activate quata manamnet for a static subscriber in BIG iP PEM 

the policy is working , but the quota is not assigned 

Here is a screenshot from a test user called AMIR

=====================================

root@(F5_LDN2)(cfg-sync Standalone)(Active)(/Common)(tmos)# show pem sessiondb subscriber-id AMIR
Pem::Sessiondb
Blade number 0
TMM number 5
----------------------------------------------------
Subscriber Information
----------------------------------------------------
Subscriber Id AMIR
Subscriber Id Type Private
Subscriber Type Static
----------------------------------------------------
Session Information
----------------------------------------------------
IP Address 192.168.232.100%1
Policy Server Session Id
Quota Server Session Id
Session State provisioned
Session Origin static subscriber database
User-Name
3GPP-IMSI
3GPP-IMEISV
3GPP-User-Location-Info
3GPP-RAT-Type
Called-Station-Id
Calling-Station-Id
NAS-IP-Address
NAS-IPv6-Address
Device Name
Device OS
Bytes Uplink 24449
Bytes Downlink 15558
Flows Total 148
Flows Current 0
Flows Max 2
Transactions 0
----------------------------------------------------
Policy Name Policy Type

====================

Need urgent assitance please 

Amir

[AubreyKingF5]

Hey, Amir. Did you follow a guide for the setup?  Like this one:
https://techdocs.f5.com/kb/en-us/products/big-ip-pem/manuals/product/pem-implementations-13-0-0/5.ht...

Just checking. Also, can you list that instead of show for me?

Thanks

[amiros]

hello 

Thank you for responding 

the issue is that she subscriber comes from another external system 

the only isdenttification that i have is an IP address 

can i used the quota managemnt as with only IP addreess as the login subscriber ?

Amir