F5Access | MacOS Sonoma

Latest I heard about on the case is this:
A review of the logs showed

"the server is requesting a certificate from the client and F5 Access cannot access the private key"

Guidance from there is to

"...ensure that if performing client cert auth, the client certificate is installed and accessible from F5 Access."

This is, I think, just one customers' logs, which then assumes the common thread of "performing client cert auth".

If you can confirm that you are NOT performing client cert auth and you still have an issue 'smash that reply button' and let us know. 

Hope this helps.

No news yet?

General update:

The last plan of action did not resolve the issue (but ya'll know that already).

The new plan of action is in progress. I expect the owner (@letakeda) of the ticket to get an update sometime relatively soon.
I am adding myself to the watchlist for the ticket and will do my best to update this thread when I get further information - especially when it is actionable.

Thanks again for being integral parts of our DevCentral community.

Lief

Quick update to reflect for you all that despite the gaps between messages here - there is quite a bit of activity within product, support, and community to get this sorted out.
I have a high-degree of confidence that proper guidance is forthcoming.

Thank you all for your persistence, engagement, and constructive feedback on this issue specifically AND (meta for a second) for illustrating for us some opportunities we have for improvement generally.

It bears repeating that we, in DevCentral and F5 Support, have been working assiduously over the past few quarters to 'robustify' the end-to-end pathways for our F5 community at large. Whether it's deployment support, general guidance, product optimization, peer networking, or initial discovery and exploration - this thread alone serves as a microcosm that will help us all improve - thanks to you.

More soon.

Same problem here, last MacOs update today, on Sonoma 14.4.1 (23E224) F5 Access doesn't open.

Apple has released a BugFix/Security release. Updating to MacOS Sonoma 14.4.1 did not fix this issue.

Here's the release notes: https://support.apple.com/en-us/HT214096

Hey hi,
If F5 access is not opening and the icon doesn't appear in the menu bar, try reinstalling the application or checking for any compatibility updates from the developer website.

I'm going to update the title of this post Sonora > Sonoma to help others find it - especially so as we work towards a technical solution.

Hello, we have the same problem in the company after upgrading to Sonoma 14.4 - F5 Access does not open.

Are there any updates on the issue since no fix has been released so far and we are already past the last ETA

The two most recent topics that we've published content on with similiar symptoms are:

• K000138683: Users cannot connect to BIG-IP APM virtual servers with BIG-IP Edge Client 7246
• Bug ID 1505789: VPN connection fails with Edge client 7.2.4.6 with error "Network is vulnerable"

However, that's only at an initial glance of the symptom a few of you have described.  Take a peek at those two and see if there's any relationship to what you're experiencing.  If not, we'd need to get a bit more information to troubleshoot, identify the cause, and provide recommended actions.  We've got a few different 'choose your own adventure' options for you to get a hold of F5 Support to get a solution: K000135931: Contact F5 Support (Chat, Case, Phone)  All 3 of which will most likely result in a case so that we can collect some data from you to get to the specifics of the issue. 

If you need any assistance with anything above just let us know.