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Thiago_Theodoro's avatar
Thiago_Theodoro
Icon for Nimbostratus rankNimbostratus
Jan 21, 2020

BIG-IQ CM doesn't discover DCD

Hi team!

 

I have a CM and 2 DCDs on my Azure environment, but I can't seem to discover the second DCD.

 

It gives me the message "Master key differs" even tho I configured all of them equaly. I did try using "clear-rest-storage -d -l" on both affected DCD and CM, but it didn't work.

 

Did any of you seen anything like this?

 

Thanks!!

 

Warm regards,

Thiago Theodoro

9 Replies

  • Hello Thiago,

     

    Yes ,it's often due to a mistyped passphrase.

    During the initial setup of you BIG-IQ you chose a specific master key passphrase, you need to use this same passphrase during the initial set-up of other BIG-IQ or DCD systems before they get discovered.

     

    Have you try to followed the K10799025 to solve your issue ?

    • Thiago_Theodoro's avatar
      Thiago_Theodoro
      Icon for Nimbostratus rankNimbostratus

      Hi Lidev! Thanks for the answer!

       

      Yeah, I've tried everything to be honest. And the passphrase isn't mistyped sinced I wrote it down in a notepad and CtrlC'd CtrlV'd it on CM and DCDs.

       

      Doesn't make sense since one DCD is ok and running and the other one simply doesn't discover and yet it gives me this error.

      • Lidev's avatar
        Lidev
        Icon for MVP rankMVP

        what version of the BIG-IQ/DCD do you use?