# Unable to change admin/root pwd

**URL:** <https://community.f5.com/t/unable-to-change-admin-root-pwd/8486>\
**Category:** Technical Forums\
**Tags:** big-ip-access-policy-manager-apm, management, password, security, ltm, application-delivery\
**Created:** [September 3, 2014, 8:50pm UTC](https://community.f5.com/t/unable-to-change-admin-root-pwd/8486 "2014-09-03T20:50:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![STORN69\_148037](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@STORN69\_148037](https://community.f5.com/u/STORN69_148037)\
**Post date:** [September 3, 2014, 8:50pm UTC](https://community.f5.com/t/unable-to-change-admin-root-pwd/8486/1 "2014-09-03T20:50:51Z")

</div>

I have a new 3600 staged and ready to go. However I need to change the admin password. Currently the only interface that is up is the management interface.

I have attempted to change the password from the GUI, TM shell, and BP all with the same response.

BIGpipe unknown modification error: 01070733:3: Incorrect password or you may not change your password yet. Failed to change user’s password. Exiting.

Any ideas on why this is occurring and what I need to do to correct it?

Thanks,

---

<div class="post-metadata">

**Author:** ![Kevin\_Stewart](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/kevin_stewart/32/15267_2.png) [@Kevin\_Stewart](https://community.f5.com/u/Kevin_Stewart)\
**Post date:** [September 3, 2014, 9:04pm UTC](https://community.f5.com/t/unable-to-change-admin-root-pwd/8486/2 "2014-09-03T21:04:09Z")

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Check out this document:

> **[404 Page not found | BIG-IP Documentation](https://techdocs.f5.com/kb/en-us/solutions/public/13000/100/sol13121.html)**
>
> Usage information and technical documentation for BIG-IP and other related F5 products

---

<div class="post-metadata">

**Author:** ![nitass](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/nitass/32/2270_2.png) [@nitass](https://community.f5.com/u/nitass)\
**Post date:** [September 3, 2014, 11:31pm UTC](https://community.f5.com/t/unable-to-change-admin-root-pwd/8486/3 "2014-09-03T23:31:09Z")

</div>

BIGpipe unknown modification error: 01070733:3: Incorrect password or you may not change your password yet. Failed to change user’s password. Exiting.

can you check if auth source is identical in bigpipe and configuration file (bigip\_sys.conf)? if not, can you try to force mcpd to reload the configuration?

sol13030: Forcing the mcpd process to reload the BIG-IP configuration

> **[404 Page not found | BIG-IP Documentation](https://techdocs.f5.com/kb/en-us/solutions/public/13000/000/sol13030.html)**
>
> Usage information and technical documentation for BIG-IP and other related F5 products

```tcl
[root@ve10:Active] config b system list
system {
   auth source type local
   gui setup disable
   hostname "ve10.acme.com"
   mgmt dhcp disable
}

```