# Problem while downloading the BIG-IP VE evaluation license

**URL:** <https://community.f5.com/t/problem-while-downloading-the-big-ip-ve-evaluation-license/75453>\
**Category:** Technical Forums\
**Tags:** security\
**Created:** [November 25, 2024, 6:54pm UTC](https://community.f5.com/t/problem-while-downloading-the-big-ip-ve-evaluation-license/75453 "2024-11-25T18:54:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![arsalan47](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@arsalan47](https://community.f5.com/u/arsalan47)\
**Post date:** [November 25, 2024, 6:54pm UTC](https://community.f5.com/t/problem-while-downloading-the-big-ip-ve-evaluation-license/75453/1 "2024-11-25T18:54:31Z")

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Hi, i am having trouble while requesting a trial license.&nbsp; When i click start trial license,&nbsp; after a couple of minutes it says “Trial fulfillment on hold, pending approval from F5 Inc.” Can anyone help me out on this.

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**Author:** ![Mayur\_Sutare](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/mayur_sutare/32/5035_2.png) [@Mayur\_Sutare](https://community.f5.com/u/Mayur_Sutare)\
**Post date:** [December 3, 2024, 9:52am UTC](https://community.f5.com/t/problem-while-downloading-the-big-ip-ve-evaluation-license/75453/2 "2024-12-03T09:52:50Z")

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Hello, you can follow below KB article.

[K000133040: Trial License “Your fulfillment on hold, pending approval from F5 Inc.”](https://my.f5.com/manage/s/article/K000133040)

Hope it helps!

M