# F5 insight Software Installation Job possible bug **URL:** \ **Category:** Technical Forums\ **Tags:** management\ **Created:** [July 22, 2026, 7:11am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282 "2026-07-22T07:11:08Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![visclo](https://avatars.discourse-cdn.com/v4/letter/v/b38774/32.png) [@visclo](https://community.f5.com/u/visclo)\ **Post date:** [July 22, 2026, 7:11am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/1 "2026-07-22T07:11:08Z")
Hi everyone, I have noticed something strange regarding the new F5 insight product, we have recently deployed a POC to test software distribution and installation and while the distribution works fine and I can see the files are distributed to the two target BIGIPs (verified on BIGIP with the same filename), when I try to run the upgrade job, it fails at the “Readiness checks” with the following error: > _"Software Image PresenceFailed_ > > _image Hotfix-BIGIP-17.5.1.8.0.30.19-ENG.iso is not present on the device - distribute the software image to the device before starting the upgrade"_ Now when I select an image that isn’t a Hotfix, the readiness check is alright. Has someone already experienced this issue ? I am running F5 insight v1.2.1-4 with a trial license and my BIGIPs are trial license VEs running on version 17.5.1.8-0.0.19. ![image_347140.png](https://d20hrnpixdzcsd.cloudfront.net/original/3X/2/e/2ec316ad1e21525e34ca7e650493663d232bf0b1.png) ![image_347140.png](https://d20hrnpixdzcsd.cloudfront.net/original/3X/0/5/05dee8cea786b4478c09bc9f759a01a9dc1ee0a6.png) ---
**Author:** ![Melissa\_C](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/melissa_c/32/17239_2.png) [@Melissa\_C](https://community.f5.com/u/Melissa_C)\ **Post date:** [July 22, 2026, 6:42pm UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/2 "2026-07-22T18:42:40Z")
Hello @visclo Have you submitted a support case to report this issue? If not I would suggest doing so at [MyF5](https://my.f5.com/manage/s/) or calling our support team. They will be the best to review if this is known and if it is not they can begin the process of ensuring it is know, if there is a bug. Thanks for posting to our community. Melissa ---
**Author:** ![Juergen\_Mang](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/juergen_mang/32/12756_2.png) [@Juergen\_Mang](https://community.f5.com/u/Juergen_Mang)\ **Post date:** [July 23, 2026, 7:44am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/3 "2026-07-23T07:44:47Z")
If I remember it correctly, Hotfixes are not yet supported by Insight. ---
**Author:** ![Daniel\_Wolf](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/daniel_wolf/32/1119_2.png) [@Daniel\_Wolf](https://community.f5.com/u/Daniel_Wolf)\ **Post date:** [July 23, 2026, 7:48am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/4 "2026-07-23T07:48:15Z")
Man, @Juergen_Mang , I came here to say that too.  The [release notes](https://clouddocs.f5.com/products/insight/latest/release_notes/release_notes_v1.2.html) say: > Full upgrades and image-only patches with bundle upload (up to 8 GB), automated preflight checks, pre-upgrade backup, automatic rollback, manual patch rollback within 72 hours, and scheduled upgrades. Full upgrades are not hotfixes, I guess. ---
**Author:** ![Daniel\_Wolf](https://d1p9zq3aats0t8.cloudfront.net/user_avatar/community.f5.com/daniel_wolf/32/1119_2.png) [@Daniel\_Wolf](https://community.f5.com/u/Daniel_Wolf)\ **Post date:** [July 23, 2026, 7:52am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/5 "2026-07-23T07:52:13Z")
Here, found it: [Software installation jobs](https://clouddocs.f5.com/products/insight/latest/fleet_management/software_upgrades/software_installation_jobs.html) > - **Hotfix installations** — This release does not support hotfix installations. Hotfixes are planned for the next release. ---
**Author:** ![visclo](https://avatars.discourse-cdn.com/v4/letter/v/b38774/32.png) [@visclo](https://community.f5.com/u/visclo)\ **Post date:** [July 27, 2026, 8:11am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/6 "2026-07-27T08:11:22Z")
Oh I see thanks a lot, my bad for not noticing that then. ---
**Author:** ![visclo](https://avatars.discourse-cdn.com/v4/letter/v/b38774/32.png) [@visclo](https://community.f5.com/u/visclo)\ **Post date:** [July 27, 2026, 8:11am UTC](https://community.f5.com/t/f5-insight-software-installation-job-possible-bug/77282/7 "2026-07-27T08:11:42Z")
Thank you Daniel !