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VB_95896's avatar
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Nov 05, 2010

My ASM 4100 platform unexpectedly reboots




My ASM 4100 platform (standalone) experiences an unexpected reboot (it happens every 10 pings) with the following error messages :



"CPU 0: Machine Check Exception: 0000000000000004


Bank 4: f655200134080813 at 0000000008cd5b00


Kernel panic: CPU context corrupt"



In the GUI, the error message was : "Configuration Utility Restarting"



My problem is similar to a known issue (SOL6580) except that it shoud not happen on a 4100 platform. The fix is apparently a BIG-IP BIOS update...



I can't connect via the console* and I am therefore restricted to SSH/HTTPS access whith a time limit of 10 pings which is very short...



(*) 19200/9600 baud, 8 bits, 1 stop bit, No parity, No flow control




I am thinking of the following solutions :



- turning off for 45 min (cool down)


- reseting to factory default


- reinstalling the software




Could you help me ?


























1 Reply

  • Hi Vincent,



    If you haven't already, I'd suggest running the end user diagnostic to see if there are any hardware issues with the unit. If that passes, then reinstalling the OS would be a good next step.