My ASM 4100 platform unexpectedly reboots

Hello,

 

 

My ASM 4100 platform (standalone) experiences an unexpected reboot (it happens every 10 pings) with the following error messages :

 

 

"CPU 0: Machine Check Exception: 0000000000000004

 

Bank 4: f655200134080813 at 0000000008cd5b00

 

Kernel panic: CPU context corrupt"

 

 

In the GUI, the error message was : "Configuration Utility Restarting"

 

 

My problem is similar to a known issue (SOL6580) except that it shoud not happen on a 4100 platform. The fix is apparently a BIG-IP BIOS update...

 

 

I can't connect via the console* and I am therefore restricted to SSH/HTTPS access whith a time limit of 10 pings which is very short...

 

 

(*) 19200/9600 baud, 8 bits, 1 stop bit, No parity, No flow control

 

 

 

I am thinking of the following solutions :

 

 

- turning off for 45 min (cool down)

 

- reseting to factory default

 

- reinstalling the software

 

 

 

Could you help me ?

 

 

 

Regards,

 

 

Vincent