Forum Discussion

Zen_Y's avatar
Zen_Y
Icon for Cirrus rankCirrus
Sep 16, 2024

loose login access when license expires

have a nice day

I want to ask, if the license on the device expires, do we lose login access? when I try to login using access management, I always get login failed.

Has anyone ever experienced a similar case?

Thank you

  • You should not lose access to manage your device if BIG-IQ or BIG-IP if the license expires. Even if you don't have support on the BIG-IQ or BIG-IP you might still receive some sort of assistance in this situation.

    • Zen_Y's avatar
      Zen_Y
      Icon for Cirrus rankCirrus

      my device condition does not have a permanent license, and the OS used has expired in 2023. several times I still lost access, but after some time, I was able to access it again.

      I did not find the log in /var/log/ltm, is there any idea where I can check this?

  • Unfortunately, I don't have active support on the device.

  • Hi team, when I was onsite to the location, the device was on, but when accessing via console it was not successful, when I rebooted, the host became inaccessible. The solution was to move the boot load, and reload the config.

    • might have been something unrelated then, difficult to judge. if you have the support active ask F5 support to have a look. 

    • Zen_Y's avatar
      Zen_Y
      Icon for Cirrus rankCirrus

      yes, i think so too.

      but this case is very unique for me, i can't login to cli or web base, i checked from big iq management, i found expired license status. even though a few days before i had done reactive license.