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teemee226's avatar
teemee226
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Jul 01, 2024

I cannot activate the license on BIG-IP-NEXT

Hello everyone, I have a BIG-IP Central Manager virtual server on Vmware and set up a BIG-IP Instance . My system does not connect directly via the internet but points through a Proxy. When I activate the license with New Token according to the instructions https://clouddocs.f5.com/bigip-next/latest/use_cm/cm_license_bigip_next.html, then The following message appears: Licensing-0013: Unable to get F5 signed certificates post "https://product.apis.f5.com/ee/v1/certigicates" dial tcp: lookup product api.f5.com on 100.75. 0.10:53 server misbehaving.
Please can anyone tell me the cause and how to fix it. Thank you very much. JRahm 

BIG-IP-Next
  • teemee226's avatar
    teemee226
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    Jul 02, 2024

    Marcus-f5Thanks for answering my question. I also tried activating the license using "Disconected mode" with Postman according to the guide, but at the step "Upload Bulk report to license server" the result "Error: getaddrinfo ENOTFOUND product.apis.f5.com" appears. Hope you can answer me more.

    • Marcus-f5's avatar
      Marcus-f5
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      Jul 02, 2024

      the variable ts_api_url should resolve to product.apis.f5.com. Can your postman reach the web?
      You could exchange the variable with this url in the request URI. This error seems to indicate your postman cannot reach our product.apis.f5.com

       

      • teemee226's avatar
        teemee226
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        Jul 07, 2024

        Marcus-f5Hello, I want to ask you one more question. I tried pointing my Postman to the proxy and got the following error: unsupported content type "application/x-zip-compressed". I have researched and followed the instructions in the article https://my.f5.com/s/article/K000140125, but when following Postman, I receive an error 401: GATEWAY-00021:Missing Authorization header. Can you answer me more specifically about this Authorization part? Thank you very much.

         

  • Marcus-f5's avatar
    Marcus-f5
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    Jul 02, 2024

    Hi qweranibus,

    CM is not yet supporting outbound proxy (but is planned near-term), therefore you would need to use the "disconnected" mode as explained in the link you mentioned to activate your trial license.

    Marcus 🙃