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BIG-IP Edge Endpoint Inspection Failure pre-VPN
My government agency uses the F5 BIG-IP Endpoint Inspection. I have a PC that was working fine, that just stopped. I have tried MANY things. Any help to troubleshoot this issue is appreciated.
I have another PC that is working so I have been comparing log files.
(Help desk is a little thin right now, so not much help for this issue)
Error Message:
Reference: NOFWNGFE
I think this is: No Firewall Non-Government Furnished Equipment.
What I have done so far:
- I had McAfee installed, then I deinstalled McAfee, reinstalled, then uninstalled. Now I am just using Windows Firewall and Defender.
-Reloaded the F5 software and removed any temp files and install locations. Including C:\Windows\Downloaded Program Files\ directory.
-Created a new local admin account, same error when I tried with Chrome and Edge.
Log files attached
End of log file of PC that will NOT connect:
48,2025-03-17,2:51:33:087,EPCHECK,20996,20992,waiting for worker thread to exit 48,2025-03-17,2:51:33:087,,20996,20992,UXMLAgentParser::OnData - we received the document completely
48,2025-03-17,2:51:33:087,,20996,20992,UXMLAgentParser::OnData() - received document 48,2025-03-17,2:51:34:037,EPCHECK,20996,17968,worker thread exit
48,2025-03-17,2:51:34:037,EPCHECK,20996,20992,worker thread exit
48,2025-03-17,2:51:34:037,,20996,20992,CUAgentHost::~CUAgentHost() - enter
48,2025-03-17,2:51:34:037,,20996,20992,CAtlBrCon()::~CAtlBrCon()
48,2025-03-17,2:51:34:037,,20996,20992,CUAgentHost::~CUAgentHost() - exit
48,2025-03-17,2:51:34:053,EPCHECK,20996,20992,Endpoint check server process finished (res), 0
0,2025-03-17,2:51:43:119,POLICY_SERVER,19444,17036,Policy server session does not have active checks, signal to stop it (session ID: 1a3ad0f5).
0,2025-03-17,2:51:43:119,POLICY_SERVER,19444,17036,Stop policy checks (session
ID:"1a3ad0f5").
Similar Section from log file of PC that WILL connect:
48,2025-03-17,2:59:10:004,,16608,15240,UXMLAgentParser::OnData - we received the document completely
48,2025-03-17,2:59:10:004,,16608,15240,UXMLAgentParser::OnData() - received document 48,2025-03-17,2:59:10:006,EPCHECK,16608,15240,waiting for worker thread to exit 48,2025-03-17,2:59:11:029,EPCHECK,16608,23612,worker thread exit
48,2025-03-17,2:59:11:031,EPCHECK,16608,15240,worker thread exit
48,2025-03-17,2:59:11:045,EPCHECK,16608,15240,Endpoint check server process finished (res), 0
48,2025-03-17,2:59:11:045,,16608,15240,CUAgentHost::~CUAgentHost() - enter
48,2025-03-17,2:59:11:045,,16608,15240,CAtlBrCon()::~CAtlBrCon()
48,2025-03-17,2:59:11:045,,16608,15240,CUAgentHost::~CUAgentHost() - exit
0,2025-03-17,2:59:13:815,EPCHECK,23864,13264,
0,2025-03-17,2:59:13:815,EPCHECK,23864,13264,===================================== 0,2025-03-17,2:59:13:815,EPCHECK,23864,13264,Location: C:\Windows\Downloaded Program Files\f5epi.exe
0,2025-03-17,2:59:13:815,EPCHECK,23864,13264,Version: 7243.2023.0718.0858
0,2025-03-17,2:59:13:815,EPCHECK,23864,13264,Locale: en-US
0,2025-03-17,2:59:13:815,EPCHECK,23864,13264,===================================== 0,2025-03-17,2:59:13:825,EPCHECK,23864,13264,
48,2025-03-17,2:59:13:825,EPCHECK,23864,13264,current log level = 63
Spent a day trying many different things. But there were two issues that appear to have resolved this issue:
- Norton 360 did not fully deinstall and was listed as the Firewall choice.
- Manually register the DLLs with elevated permissions:
- Right-click Command Prompt > Run as administrator
regsvr32 "C:\Windows\Downloaded Program Files\f5OesisInspectorCom4.dll"
regsvr32 "C:\Windows\Downloaded Program Files\f5OesisInspectorCom.dll"
- Right-click Command Prompt > Run as administrator
I do not fully understand it, but maybe someone here can explain the real fix.
1 Reply
- pmwrightsr
Nimbostratus
Spent a day trying many different things. But there were two issues that appear to have resolved this issue:
- Norton 360 did not fully deinstall and was listed as the Firewall choice.
- Manually register the DLLs with elevated permissions:
- Right-click Command Prompt > Run as administrator
regsvr32 "C:\Windows\Downloaded Program Files\f5OesisInspectorCom4.dll"
regsvr32 "C:\Windows\Downloaded Program Files\f5OesisInspectorCom.dll"
- Right-click Command Prompt > Run as administrator
I do not fully understand it, but maybe someone here can explain the real fix.
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