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TravisLoke's avatar
TravisLoke
Icon for Nimbostratus rankNimbostratus
Jan 17, 2025

BIG-IP Edge Client installation stuck at "Status: Registering Modules"

I have just updated my Windows 11 with the version 24H2 update. Tried to launch and login through Edge-Client, which never failed before, but now it's stuck at the "initializing" stage. I tried uninstalling the Edge Client, and then get a new package from APM to perform a re-install. During the installation, it got stuck at the stage "Status: Registering Modules", and it won't finish the installation beyond that stage. I rebooted and tried several times, still the same. I have never encountered this issue before and can't find any technical document to solve it. Does anyone have this issue before and a solution?? Thank you.

 

  • Hi TravisLoke  - Have you found a solution? We've encountered similar issues affecting several users after upgrading to Windows 24H2. It appears that other VPN solutions are also experiencing problems. https://answers.microsoft.com/en-us/windows/forum/all/vpn-connection-problem-after-windows-11-pro-24h2/c50c1413-11eb-4627-afab-750aa6fbb05e?page=1

  • f51's avatar
    f51
    Icon for Cirrocumulus rankCirrocumulus

    First, make sure your Windows 11 is fully updated and that all pending updates are installed, then restart your system. When reinstalling the Edge Client, run the installer as an Administrator to ensure it has the necessary permissions. It's also important to remove any leftover files from previous installations by checking C:\Program Files (x86)\F5 Networks and deleting any remaining F5 folders. Uninstall previous versions from the Add or Remove Programs menu. You should also temporarily disable antivirus software and firewalls, as they can block parts of the installation. If you have other VPN or network software installed, check for conflicts that might be affecting the installation. Look at the installation logs in the %TEMP% folder for any errors that might give you more information. If nothing works, try installing the client in compatibility mode for Windows 10. If the issue continues, it may be due to the Windows update, and contacting F5 support with your logs would be the next step.

    Clear Previous Installation Files
    :
    If the previous installation is partially installed, it can cause issues during reinstallation. Manually remove any residual files:

    • Check *C:\Program Files (x86)\F5 Networks* and delete any leftover F5 folders.
    • Use the Add or Remove Programs in Windows to uninstall any previous versions.
    • Delete the F5 registry keys from HKEY_LOCAL_MACHINE\SOFTWARE\F5 (be cautious when modifying the registry)

      Follow below article and it may help you.

    https://tdx.msu.edu/TDClient/32/Portal/KB/ArticleDet?ID=32 

  • Also be sure to report this to F5 support, either yourself if you can or reach out to the team responsible for the F5 BIG-IP in your company.